Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts and support income recovery efforts.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Enjoy flexible benefits, private medical cover, and a strong work-life balance.
- Why this job: Make a real impact in communities while developing your skills in a supportive environment.
- Qualifications: Experience in housing income roles and strong communication skills are essential.
- Other info: This role involves a mix of home working, office visits, and requires a full UK driving licence.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Housing Income Officer role at Bromford.
Contract Type: 12-month Fixed-Term
Hours: 37.5 hrs per week (Monday–Friday)
Location: Lichfield and surrounding areas (WS13 6WA)
Closing Date: Thursday 11 September 2025 (early applications are welcomed as we may close the vacancy once sufficient interest is received).
Additional Information: A full UK driving licence is essential, as this is a roaming role involving a mix of home working, office, and home visits.
Responsibilities
- Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.
- Customer Support: Offer guidance on income collection, benefits, and income maximisation.
- Income Recovery: Lead proactive efforts to recover income and meet agreed targets.
- Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes.
What We’re Looking For
- Housing Sector Experience: A background in income-related roles within housing is essential.
- Strong Communication Skills: Able to engage clearly and confidently with customers and stakeholders.
- Target-Oriented: Motivated by achieving results and performance objectives.
- Independent and Resourceful: Able to work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy.
You’ll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.
Why Bromford?
By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.
Benefits
- Flexible benefits
- Learning and development
- Private medical cover
- Work-life balance
- Pay and financial wellbeing
- Health and wellbeing
About Us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; and we plan to deliver 11,000 more homes by 2032. Through place-based working, our people build progress from the ground up, forging stronger neighbourhood relationships and planning smarter.
Diversity & Recognition
We are committed to recruiting, developing and retaining colleagues who reflect the communities we work with. We are a Disability Confident (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant. We welcome applicants from all sections of the community and especially those historically underrepresented in our workforce. Bromford has been recognised as a Great Place To Work and supports inclusion for all colleagues.
How to Apply
The closing date is Thursday 11 September 2025. Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest.
#J-18808-Ljbffr
Housing Income Officer employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Officer
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities in the housing sector, particularly around income management. This knowledge will help you engage more effectively during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Network with professionals already working in housing income roles. Attend local housing events or join relevant online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for scenario-based questions by thinking about how you would handle challenging conversations with customers. Practising these responses can help you convey your problem-solving skills and empathy during the interview.
✨Tip Number 4
Showcase your data analysis skills by being ready to discuss how you've used data to drive positive outcomes in previous roles. This will align well with the responsibilities of monitoring income performance in the Housing Income Officer position.
We think you need these skills to ace Housing Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income-related roles within the housing sector. Use specific examples that demonstrate your customer account management skills and any relevant achievements.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your motivation for applying to Bromford. Emphasise your strong communication skills and your ability to engage with customers and stakeholders effectively.
Showcase Relevant Experience: In your application, detail your previous roles that involved income recovery and data monitoring. Highlight how you have used data insights to improve outcomes in past positions.
Prepare for Potential Questions: Think about how you would handle challenging conversations with customers. Be ready to discuss your approach to problem-solving and how you can support customers in improving their financial wellbeing.
How to prepare for a job interview at Bromford
✨Showcase Your Housing Sector Experience
Make sure to highlight your previous roles in the housing sector, especially those related to income management. Be prepared to discuss specific examples of how you've successfully managed customer accounts and achieved positive financial outcomes.
✨Demonstrate Strong Communication Skills
During the interview, focus on your ability to communicate clearly and confidently. Practice articulating your thoughts and experiences, as well as how you would engage with customers and stakeholders in challenging situations.
✨Emphasise Your Target-Oriented Mindset
Bromford is looking for someone motivated by results. Be ready to share instances where you've met or exceeded targets in previous roles. Discuss your strategies for staying focused and driven towards achieving performance objectives.
✨Exhibit Independence and Resourcefulness
Prepare to discuss how you approach problem-solving independently. Share examples of times when you've had to work autonomously, using your initiative to resolve issues while maintaining empathy and a fair approach with customers.