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- Tasks: Manage customer accounts and support income management for a positive impact.
- Company: Join Bromford, a leading housing provider focused on community services across England.
- Benefits: Enjoy flexible benefits, private medical cover, and a strong work-life balance.
- Why this job: Make a real difference in people's lives while growing in a vibrant, inclusive culture.
- Qualifications: Experience in housing income roles and strong communication skills are essential.
- Other info: Bromford is committed to diversity and has been certified as a Great Place to Work.
The predicted salary is between 30000 - 42000 £ per year.
Bromford Tewkesbury, England, United Kingdom
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Join to apply for the Housing Income Management Advisor role at Bromford
Bromford Tewkesbury, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Housing Income Management Advisor role at Bromford
Contract Type: Permanent
Hours: 37.5 hrs per week (Monday-Friday)
Closing Date: Tuesday 26 August 2025 (please apply early – we may close applications sooner if interest is high).
If you\’re passionate about delivering excellent customer service and making a real difference in people’s lives, you belong at Bromford.
We’re looking for a dedicated Income Management Officer to join our friendly and high-performing income management team. You’ll support customers in managing their income, accessing benefits, and sustaining their tenancies.
Key Responsibilities
- Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.
- Customer Support: Offer guidance on income collection, benefits, and income maximisation.
- Income Recovery: Lead proactive efforts to recover income and meet agreed targets.
- Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes.
What We’re Looking For
- Housing Sector Experience: A background in income-related roles within housing is essential.
- Strong Communication Skills: Able to engage clearly and confidently with customers and stakeholders.
- Target-Oriented: Motivated by achieving results and performance objectives.
- Independent and Resourceful: Able to work autonomously and solve problems effectively.
Why Bromford?
By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
Join us to help create communities where people can put down roots, feel secure, and thrive.
Interviews will take place at either our Wolverhampton or Lichfield office.
For more information, please refer to the full job description attached to this advert.
Ready to apply?
Submit your application today. The closing date is Tuesday 26 August 2025. Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest.
About Us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we’re only just getting started.
Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.
With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).
We’re a place for people determined to make a difference.
Bromford. A place to make your own.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud \”Disability Confident\” (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
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Housing Income Officer employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Officer
✨Tip Number 1
Familiarise yourself with the housing sector, especially income management. Understanding the challenges and regulations in this field will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals already working in housing income roles. Attend local events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've successfully managed customer accounts or resolved income-related issues.
✨Tip Number 4
Research Bromford's values and community initiatives. Showing that you align with their mission and understand their impact on the community can set you apart as a candidate who truly cares.
We think you need these skills to ace Housing Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in income management and the housing sector. Use specific examples that demonstrate your ability to manage customer accounts and achieve financial outcomes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with Bromford's mission to support customers in managing their income and sustaining tenancies.
Highlight Key Skills: Emphasise your strong communication skills and your ability to work independently. Provide examples of how you've successfully engaged with customers or stakeholders in previous roles.
Showcase Data Analysis Experience: If you have experience in data monitoring and analysis, make sure to include this in your application. Explain how you've used data insights to improve outcomes in past positions, as this is a key responsibility of the role.
How to prepare for a job interview at Bromford
✨Showcase Your Housing Sector Experience
Make sure to highlight any previous roles you've had in the housing sector, especially those related to income management. Be prepared to discuss specific examples of how you've successfully managed customer accounts or improved financial outcomes.
✨Demonstrate Strong Communication Skills
Since the role requires engaging with customers and stakeholders, practice articulating your thoughts clearly and confidently. Consider preparing a few scenarios where you effectively communicated complex information to clients or colleagues.
✨Prepare for Target-Oriented Questions
Expect questions that assess your motivation for achieving results. Think of instances where you met or exceeded targets in previous roles, and be ready to explain the strategies you used to achieve those outcomes.
✨Exhibit Problem-Solving Abilities
The role requires being independent and resourceful. Prepare to discuss challenges you've faced in past positions and how you approached solving them. Highlight your ability to think critically and adapt to changing situations.
