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- Tasks: Lead a team to manage income collection and support customers in sustaining their homes.
- Company: Join Bromford Flagship LiveWest, a values-driven organisation focused on community impact.
- Benefits: Enjoy flexible working, performance-related pay, and generous holiday allowances.
- Other info: Dynamic work environment with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in leading customer-facing teams and knowledge of income collection processes.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Contract Type: Permanent, Full-time
Workstyle: Roaming role with a mix of office‑based work, customer home visits and home working.
Hours: 37.5 hrs per week (Monday - Friday)
Additional Information: A full UK driving licence and access to a vehicle are essential. This role is subject to an enhanced DBS check, completed for the successful candidate.
Closing Date: Friday 8 May 2026
Are you ready to lead a high‑performing team, make a meaningful local impact, and help customers sustain their homes and thrive? At Bromford Flagship LiveWest (BFL), we believe everyone has the right to a safe, secure and warm home. We support over 300,000 customers across 120,000 homes, and we’re moving to a place‑based model that puts people, communities and local leadership at the centre of how we work.
The role: As an Income Manager, you’ll lead a team of Income Management Advisors responsible for collecting over £70m in rent and service charge income, while ensuring customers receive the right support to sustain their tenancies. This is a visible, roaming leadership role where your presence really matters. You’ll balance performance with purpose — driving strong income results while focusing on early intervention, customer wellbeing and long‑term tenancy success. You’ll provide clear leadership, coaching and technical guidance, supporting colleagues to manage complex cases confidently and proportionately. Working closely with customers, partners and colleagues across housing, neighbourhoods and support services, you’ll help prevent arrears from escalating and shape services around local needs. This is not just about managing numbers — it’s about leading people, building trust and strengthening communities.
Key Responsibilities:
- Lead, motivate and develop a high‑performing income management team
- Drive income performance through effective case management, data insight and KPI delivery
- Ensure income management policies, legal requirements and regulatory standards are met
- Support colleagues with complex cases, including home visits where required
- Manage customer complaints, stakeholder enquiries and escalations
- Use insight and reporting to improve service efficiency and customer outcomes
- Contribute to service improvement, change activity and income‑related projects
- Build strong relationships across teams and with external partners
- Working 2–3 days per week in one of our local offices supporting your patch
What You’ll Bring:
- Proven experience leading a customer‑facing team, ideally within income collection, housing or a related environment
- Strong knowledge of arrears management, income collection processes and relevant legislation
- Experience working with customers who may have complex needs or vulnerabilities
- A coaching‑led leadership style with a focus on developing people
- A track record of delivering performance while maintaining excellent customer service
- Confidence using data, reports and housing systems to drive improvement
- Excellent communication, judgement and relationship‑building skills
Why BFL?
Your work will help protect the income that funds vital services — but the real reward is helping customers gain stability, sustain their tenancies and build better futures in the places they call home. If you’ve worked as an Income Manager, Income Team Leader, Benefits Team Leader or Housing Team Leader, this could be a strong next step in a values‑led organisation that puts people and place first.
Our Benefits Include:
- Up to 10% performance‑related pay
- A range of pension options
- Access to the YuLife wellbeing app with wellbeing services
- Benekit discounts with hundreds of retailers
- ÂŁ500 per year to spend on flexible benefits
The Company:
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What We Offer:
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of ÂŁ500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Attractive career development opportunities
Housing Income Manager employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bromford Flagship LiveWest. Understanding their values and mission will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice your leadership stories! Since this role is all about leading a high-performing team, think of specific examples where you’ve motivated others or tackled challenges. We want to hear how you’ve made an impact!
✨Tip Number 3
Show off your data skills! Be ready to discuss how you’ve used data to drive performance in previous roles. This will demonstrate your ability to manage income effectively and improve customer outcomes.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics or the challenges they face. This shows you’re genuinely interested and ready to contribute to their mission.
We think you need these skills to ace Housing Income Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Manager role. Highlight your experience in leading teams and managing income collection, as well as any relevant legislation knowledge. We want to see how your skills align with our mission at BFL!
Showcase Your Leadership Style: We’re looking for a coaching-led leader, so don’t shy away from sharing examples of how you’ve developed your team in the past. Talk about your approach to motivating others and how you’ve handled complex cases. This will help us see if you’re the right fit for our culture.
Be Data Savvy: Since this role involves using data to drive performance, make sure to mention your experience with data analysis and reporting. Share specific instances where you’ve used insights to improve service efficiency or customer outcomes. We love numbers that tell a story!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Make sure you brush up on your knowledge of income collection processes and arrears management. Familiarise yourself with relevant legislation and the specific challenges faced by customers in housing. This will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Leadership Style
Prepare to discuss your coaching-led leadership style and how you've developed teams in the past. Think of specific examples where you've motivated your team to achieve performance targets while maintaining excellent customer service. This is key for a role that focuses on leading people and building trust.
✨Demonstrate Customer Focus
Be ready to share experiences where you've successfully supported customers with complex needs. Highlight your approach to early intervention and how you've helped prevent arrears from escalating. This will resonate well with the company's values of putting people first.
✨Data-Driven Decision Making
Since the role involves using data and reports to drive improvement, come prepared with examples of how you've used data insights in previous roles. Discuss how you've leveraged this information to enhance service efficiency and customer outcomes, showcasing your analytical skills.