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- Tasks: Support customers with income recovery and tenancy sustainment while managing their accounts.
- Company: Join Bromford Flagship LiveWest, a values-led organisation focused on people.
- Benefits: Enjoy a supportive team, competitive salary, and the chance to make a real difference.
- Other info: Flexible workstyle with a mix of home and office, plus excellent career growth opportunities.
- Why this job: Make an impact by helping people stay in their homes and improve their financial wellbeing.
- Qualifications: Experience in income recovery, strong communication skills, and knowledge of housing law required.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Roaming - a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 10 May 2026 - Please apply early, as we may close the vacancy sooner than advertised if we receive a high volume of applications.
Are you an experienced income specialist ready to hit the ground running? We're looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you're confident in your knowledge of housing law, benefits, and court processes - and you're passionate about making a difference - this could be the role for you.
At Bromford Flagship LiveWest, we believe in homes that enable people to thrive. As an income management officer, you'll be a key part of that mission - supporting customers to manage their rent, maximise their income, and stay securely housed.
What you'll be doing:
- Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
- Providing tailored advice on benefits, budgeting, and income maximisation
- Taking proactive steps to recover rent arrears and meet performance targets
- Preparing and presenting cases in court, with confidence in legal processes and documentation
- Using data and insight to inform your approach and continuously improve results
- Working closely with colleagues across housing, support, and external agencies
- Supporting vulnerable customers with empathy and professionalism, even in challenging situations
What we're looking for:
- Proven experience in income recovery or tenancy sustainment within social housing
- A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
- Someone who's target-driven but always customer-focused
- A self-starter who thrives in a fast-paced, mobile role
- Knowledge of welfare benefits, housing legislation, and court procedures
- Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
- A full driving licence is essential, as this is a roaming role involving home working, office, and home visits
- Able to complete an enhanced DBS check
You'll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.
Why join us?
This is a chance to join a supportive, high-performing team where your skills will be valued and your impact will be visible. You'll be working in a role that's both challenging and rewarding - helping people stay in their homes and take control of their finances. We're a values‑led organisation that puts people first - both our customers and our colleagues. If you're looking for a role where you can make a real difference, we'd love to hear from you.
Housing Income Advisor - Gloucestershire employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Advisor - Gloucestershire
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and tenancy sustainment. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share specific examples of how you've supported customers through financial challenges, as this will resonate with employers looking for someone who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our mission to help people thrive in their homes.
We think you need these skills to ace Housing Income Advisor - Gloucestershire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in income recovery and tenancy sustainment. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: As a Housing Income Advisor, you'll need to communicate effectively with customers and colleagues. Use your application to demonstrate your confident communication style and problem-solving abilities. Share examples of how you've successfully navigated challenging conversations in the past.
Highlight Your Knowledge: We’re keen on candidates who know their stuff when it comes to housing law, benefits, and court processes. Make sure to mention any relevant qualifications or experiences that showcase your expertise in these areas. It’ll help us see you as a strong contender!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy sooner if we get a lot of applications, so get yours in early through our website. This way, you won’t miss out on the chance to join our fantastic team!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, benefits, and court processes. Being able to confidently discuss these topics will show that you're ready to hit the ground running in this role.
✨Showcase Your Experience
Prepare specific examples from your past work in income recovery or tenancy sustainment. Highlight how you've supported customers through financial challenges and achieved positive outcomes, as this will resonate with the interviewers.
✨Demonstrate Empathy
This role requires a fair but firm approach. Be ready to discuss how you've handled challenging conversations with vulnerable customers in the past, showcasing your ability to balance professionalism with empathy.
✨Be Data-Savvy
Familiarise yourself with the importance of data in this role. Be prepared to talk about how you've used data and insights to inform your decisions and improve results in previous positions.