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- Tasks: Coordinate and manage cases related to Damp and Mould, ensuring excellent customer service.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Make a real difference in people's lives by ensuring safe and warm homes.
- Qualifications: Experience in coordination or case management and strong customer service skills.
- Other info: Flexible working hours and a chance to contribute to continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
At Bromford, our purpose is to invest in homes and relationships so people can thrive. We believe every customer has a fundamental right to a home that is safe, secure, and warm - and we will never compromise on delivering homes that meet and exceed these standards.
We are recruiting three Healthy Homes Coordinators to join our growing team. These roles are central to ensuring our customers receive a responsive, well-coordinated service, particularly in relation to Damp and Mould (D&M) cases.
As a Healthy Homes Coordinator, you will coordinate the effective management of cases within the Healthy Homes Team, with a particular focus on Damp and Mould. You’ll act as a central point of contact - directing and tracking enquiries, ensuring information is accurate and up to date, and progressing cases through triage, survey, and works stages. You will raise work orders, allocate actions to the appropriate teams, and ensure each case moves forward efficiently. Often the first point of contact for emails, system tasks, and telephone enquiries, you will play a key role in keeping our service organised, responsive, and customer-focused. A critical part of the role is monitoring case progress, maintaining accurate records, and ensuring clear, timely communication throughout. You will also help the team learn from customer feedback and insight, supporting continuous improvement in how we respond to Damp and Mould cases.
What We're Looking For
- Proven experience in a similar coordination, planning, or case management role where attention to detail and prioritisation are essential.
- Strong customer service experience within a complex or fast-paced environment.
- Understanding of repairs, construction, or housing-related services.
- Confidence using digital systems and managing data accurately.
- A flexible and reliable approach to work, including managing time effectively and travelling where required.
Closing date: 16th March 2026. We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications. If you have any questions or need assistance, please contact the Resourcing Team at recruitment@bromford.co.uk.
Healthy Homes Coordinator employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthy Homes Coordinator
✨Tip Number 1
Get to know Bromford and their mission! Research their values and how they approach customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to case management and customer service. Think about specific examples from your past experience that demonstrate your skills, especially in handling Damp and Mould cases.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bromford team and contributing to their mission.
We think you need these skills to ace Healthy Homes Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Healthy Homes Coordinator role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about providing a responsive service, share specific examples of how you've excelled in customer service before. We want to see how you can keep our customers happy and informed!
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A clean, well-organised application reflects your ability to manage cases effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Make sure you understand the ins and outs of Damp and Mould issues. Brush up on your knowledge about housing standards and repairs, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Coordination Skills
Prepare examples from your past experience where you've successfully managed cases or coordinated tasks. Highlight how you kept things organised and ensured timely communication, as these are key aspects of the Healthy Homes Coordinator role.
✨Customer Service is Key
Be ready to discuss your customer service experience. Think of specific situations where you went above and beyond for a customer, especially in fast-paced environments. This will demonstrate your commitment to providing a responsive and customer-focused service.
✨Ask Insightful Questions
Prepare thoughtful questions about Bromford's approach to customer feedback and continuous improvement. This shows your interest in the company’s values and your eagerness to contribute to their mission of delivering high-quality homes.