Location: Gloucester (GL3)
Contract Type: Permanent,
Hours: 33.5 hours per week (Monday-Friday)
Additional Information: A full UK driving licence and access to your own vehicle
Closing Date: Thursday 22 October 2026 (please apply early – we may close applications sooner if interest is high)
Are you a naturally caring person who builds rapport easily, puts others at ease, and is passionate about delivering excellent customer care? If so, you could be just who we’re looking for.
What You’ll Be Doing
- Providing housing-related support to vulnerable and older residents across our independent living schemes
- Building strong, trusting relationships with customers to help them feel safe, supported, and independent in their homes
- Carrying out health and safety checks, managing communal repairs, and completing annual reviews
- Acting as a visible, consistent presence on-site – offering reassurance and connection to residents
- Promoting wellbeing and independence by being that vital, friendly point of contact
What We’re Looking For
- Someone empathetic, patient, and genuinely interested in the lives and needs of older people
- A confident communicator who’s not afraid of difficult conversations
- Self-motivated and flexible – able to manage your own workload effectively
- Strong at influencing and building relationships, even in challenging situations
- Experience working in a customer-focused role, ideally with older people
- A good understanding of policies, procedures, and professional standards
What You’ll Need
- Confidence using Microsoft Office applications, particularly Excel and Word, to maintain accurate records, manage information and support the effective delivery of services.
- A full UK driving licence and access to your own vehicle
- Willingness to travel between schemes in the Tewkesbury area
- An enhanced DBS check (provided by us, and we’ll guide you through the process)
Why join us?
By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
Make a real difference, one visit at a time. Join Bromford as an Independent Living Scheme Officer and help support our communities to thrive.
Interviews are scheduled to take place on Thursday 26 October at our office in Tewkesbury.
What We Offer
- Hybrid working, with the flexibility to work across our main locations and home
- Occupational Health, mental health first aiders, menopause champions and annual health checks
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Generous holiday, occupational sick pay and paid family leave
- Fully funded CIH qualification, if it’s a requirement of your role
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Scheme Officer in Gloucester employer: Bromford
Bromford is an exceptional employer that prioritises community-focused services and employee development, making it a rewarding place to work as a Lettings Advisor in Chipping Sodbury. With a flexible workstyle that includes both home and office-based tasks, employees benefit from a supportive culture that values customer service and teamwork, while also having opportunities for personal growth and professional training. Join us to make a meaningful impact in helping families find their homes and build brighter futures.
