At a Glance
- Tasks: Manage a patch of homes, supporting customers and creating thriving neighbourhoods.
- Company: Join a community-focused organisation dedicated to making a difference.
- Benefits: Competitive salary, flexible working, 27 days leave, and wellbeing support.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in customer-facing roles and strong relationship-building skills.
The predicted salary is between 30763 - 33945 £ per year.
Operational patch: Gloucester and surrounding areas
Contract: Permanent
Hours: 37.5 per week (Monday‑Friday)
Workstyle: Field‑based with flexibility - a mix of homeworking, office time, and visiting customers in their homes.
As a Neighbourhood Coach, you’ll be responsible for managing a patch of around 200 homes, helping customers successfully sustain their tenancies and creating safe, thriving neighbourhoods. This is a varied and rewarding role where you’ll build strong relationships with customers, provide guidance and support, and work collaboratively with colleagues and local partners to achieve positive outcomes for individuals and communities. You’ll take ownership of your patch, balancing customer support with tenancy management responsibilities, while ensuring homes and neighbourhoods are well maintained and issues are resolved effectively.
What You’ll Get
- £30,763 - £33,945 per year with annual review
- 27 days annual leave + bank holidays (option to buy/sell up to 5 days)
- Up to 10% employer pension contribution
- £500 annual flexible benefits allowance
- Wellbeing support, including virtual GP and 24/7 mental health services
- Retail discounts & drinks card – £30/month on hot or cold drinks
What You’ll Be Doing
- Managing tenancy sign‑ups, changes, and tenancy‑related enquiries.
- Providing coaching, guidance, and support to help customers successfully manage their homes and tenancies.
- Handling anti‑social behaviour, safeguarding concerns, and other complex tenancy issues.
- Taking enforcement action where necessary, including preparing cases, attending court, and managing evictions.
- Building strong relationships with local services, community organisations, and partner agencies to support customers and neighbourhoods.
- Working closely with maintenance teams to identify and escalate property‑related issues.
- Collaborating with lettings teams to ensure empty homes are allocated efficiently.
- Managing customer expectations around repairs, property standards, and tenancy responsibilities.
- Monitoring and improving the condition, safety, and overall wellbeing of your neighbourhoods.
What We’re Looking For
- Has experience working in a customer facing role, ideally within housing management.
- Strives to achieve performance targets, maximising customer satisfaction.
- Is tenacious and resilient – who does what it takes to achieve the right outcome.
- Sees the best in people and has the capacity to coach.
- Has a reputation for first‑rate influencing, negotiating and relationship building skills.
Additional Requirements
- Has access to a vehicle and a full driving licence.
- Able to complete a Basic DBS check (provided by BFL).
If you’re looking for a role where no two days are the same, where you’re trusted to work independently and make a real difference in a local community, this could be the opportunity for you. You’ll balance empathy with resilience, relationship‑building with action, and coaching with accountability — all while being supported by a wider, collaborative team. In return for your commitment, you’ll gain meaningful work, flexibility in how you work, and the chance to grow your skills and confidence in a role where your impact is clearly felt. If you care deeply about people, take pride in well‑managed homes and neighbourhoods, and want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you. Apply today or get in touch for a quick, informal chat — recruitment@bromford.co.uk. Please apply early, as we may close the vacancy early if we receive a high volume of applications. Closing date: 9th July 2026.
Neighbourhood Coach in Gloucester employer: Bromford
As a Neighbourhood Coach at Bromford, you will be part of a dynamic and supportive team dedicated to making a positive impact in the Gloucester area. With a strong focus on employee wellbeing, you will enjoy a competitive salary, generous annual leave, and flexible working arrangements that allow you to balance your professional and personal life. The company fosters a culture of growth and collaboration, providing ample opportunities for skill development and community engagement, making it an excellent employer for those passionate about creating thriving neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Coach in Gloucester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Bromford.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Bromford!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Bromford, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Bromford or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Neighbourhood Coach in Gloucester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Bromford:Before hitting send, make sure to tailor your application specifically to Bromford! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Bromford
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
