Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate defect resolutions and provide top-notch customer service for new homes.
- Company: Leading housing association committed to quality and customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Full driving licence needed for site visits and travel.
- Why this job: Be the go-to person for resolving issues and making homes better for families.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
A leading housing association is seeking a full-time defects co-ordinator located in Tewkesbury. The role involves delivering superior customer service as the main contact for resolving defect issues in new homes. You will work closely with construction teams and manage correspondence with stakeholders to ensure timely resolutions.
Candidates should possess:
- Customer service experience
- Problem-solving abilities
- Relationship-building skills
A full driving licence is required for site visits and work-related travel.
Defects Resolution Coordinator - New Homes (Hybrid) employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Defects Resolution Coordinator - New Homes (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in customer service or construction. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to defect resolution and customer service. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled issues in the past, especially in customer service roles. This will demonstrate your ability to handle defects effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Defects Resolution Coordinator - New Homes (Hybrid)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to resolve issues and keep clients happy, as this role is all about delivering top-notch service.
Demonstrate Your Problem-Solving Abilities: In your written application, share specific examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially when it comes to defects in new homes.
Build a Connection with Us: Don’t just list your skills; tell us how you build relationships with stakeholders. We’re looking for someone who can communicate effectively with construction teams and clients alike, so show us your interpersonal skills in action!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Make sure you understand the role of a Defects Resolution Coordinator inside out. Familiarise yourself with common defect issues in new homes and how they are typically resolved. This will show your potential employer that you're not just interested in the job, but that you’re genuinely knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Since this role is all about delivering superior customer service, be ready to share specific examples from your past experiences. Think of situations where you successfully resolved customer issues or built strong relationships. This will demonstrate your ability to handle the demands of the position.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare by thinking of scenarios where you faced challenges and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Be Ready to Discuss Teamwork
As you'll be working closely with construction teams and stakeholders, be prepared to discuss your teamwork experience. Highlight instances where collaboration led to successful outcomes, and emphasise your relationship-building skills. This will show that you can work well with others to achieve timely resolutions.