Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer queries via phone and digital channels, providing solutions with empathy.
- Company: Join Bromford, a supportive team focused on building stronger communities.
- Benefits: Competitive salary, performance bonuses, flexible working, and career progression opportunities.
- Why this job: Make a real difference in people's lives while growing your career in customer service.
- Qualifications: Experience in customer service is a plus; strong communication and problem-solving skills are essential.
- Other info: Dynamic work environment with comprehensive training and a positive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Contract Type: Permanent
Hours: 37.5 hour per week, between 8am – 6pm on a rota basis (Monday-Friday)
Workstyle: Roaming involving a mix of home working and office
Closing Date: Sunday 7 December 2025 (We\’re keen to attract strong candidates for this important role – early applications are welcomed as we may close the vacancy once sufficient interest is received).
Additional information: This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.
Do you thrive in a fast-paced contact centre where every call is an opportunity to make a difference? Are you passionate about helping people and skilled at resolving issues quickly and effectively? Are you ready to grow your career in a dynamic, customer-focused contact centre environment? If you enjoy working in a supportive team where your voice matters and your impact is felt daily, then you belong at Bromford!
As a Customer Services Advisor, you\’ll be the first point of contact for our customers – handling inbound calls and digital queries with professionalism, empathy, and efficiency. Whether it\’s a repair request, a rent query, or an issue in the home, you\’ll be the calm, capable voice that guides our customers to the right solution. Bring your energy, empathy, resilience and excellence to every interaction – and help us build stronger communities, one conversation at a time.
Why Bromford?
- Competitive salary and benefits package
- Opportunities for career progression within the contact centre
- Comprehensive training and development programmes
- Performance-based bonuses and incentives
- Flexible working arrangements for better work-life balance
- Positive work culture and supportive team environment including team building activities and support from experienced colleagues and team leaders.
Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West – all backed by the scale and ambition of the Bromford Flagship group.
About the Role
We\’re recruiting Customer Services Advisors to join our contact centre team. You\’ll manage a high volume of inbound calls and digital contacts, ranging from emergency repairs to rent and benefits queries. You\’ll need to handle some challenging conversations, but ultimately, the job is about working with people to resolve issues together or signposting them to those who can help.
What We\’re Looking For:
- Someone with a natural ability to solve problems and respond swiftly and effectively
- A confident communicator who can handle a busy call queue with professionalism
- Friendly and approachable, yet decisive and action-oriented
- Resilient and adaptable in a fast-paced contact centre environment.
Key Responsibilities:
- Respond to a wide range of customer queries via phone and digital channels
- Deliver clear, accurate information and solutions in a timely manner
- Work collaboratively with other teams to resolve customer issues
- Keep detailed records of customer interactions and follow up as needed.
Requirements:
- Previous experience in a contact centre or similar high-volume customer service role is beneficial
- A positive attitude and genuine desire to help customers
- Strong IT skills and attention to detail
- Ability to stay calm and focused under pressure
- A commitment to building a long-term career in customer service.
Join Us: These are permanent, full-time roles. You\’ll work between 8am – 6pm, Monday to Friday, on a rota basis. This is a phone-based role with a mix of office working (Wolverhampton, WV10 6TB) and home working once training is complete.
Apply Now: Ready to take the next step in your contact centre career? Join our team and help us provide exceptional service to our customers – one call at a time. Apply today!
Closing date for applications is Sunday 7 December 2025. Interviews will be held at our Wolverhampton office. An early application is encouraged as the advert may close before the deadline if we receive sufficient interest.
#J-18808-Ljbffr
Customer Services Advisor - Wolverhampton employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bromford. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your soft skills! In a customer service role, empathy and communication are key. Be ready to share examples of how you've successfully resolved issues in the past, highlighting your ability to connect with customers and provide excellent service.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do – just head over to our careers page and get started!
We think you need these skills to ace Customer Services Advisor - Wolverhampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about providing excellent customer service and making a difference in our customers' lives.
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in a contact centre or similar role before. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities!
Be Clear and Concise: In your written application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us you can communicate effectively – a key skill for this role!
Apply Early!: Don’t wait until the last minute to submit your application. We’re keen to attract strong candidates, and early applications are welcomed. Plus, applying through our website is super easy, so why not get started today?
How to prepare for a job interview at Bromford
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Advisor role. Familiarise yourself with the key responsibilities and requirements mentioned in the job description. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Practice Your Communication Skills
As this is a phone-based role, effective communication is crucial. Practice answering common customer service scenarios out loud. Focus on being clear, concise, and empathetic in your responses. You want to demonstrate that you can handle challenging conversations with professionalism and a friendly approach.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to think on your feet and provide solutions quickly. This will show the interviewers that you have the natural problem-solving skills they’re looking for in a fast-paced contact centre environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training programmes, or opportunities for career progression. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.