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- Tasks: Lead customer care for new homes, ensuring satisfaction and support throughout the process.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Permanent role with competitive salary and opportunities for growth.
- Why this job: Make a real difference in people's lives by enhancing their home experience.
- Qualifications: Customer-facing experience in housebuilding and strong communication skills required.
- Other info: Regular travel across Gloucestershire and South Gloucestershire; dynamic team environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a customer care manager (new homes) to join Bromford, part of Bromford Flagship, reporting to the head of construction. Bromford is a leading housing provider delivering community-focused services across the Midlands and South West, backed by the scale and ambition of the Bromford Flagship group. This role focuses on putting customers first and ensuring they feel supported and satisfied in their new homes.
You’ll manage post-completion remedial works, coordinating customer visits and taking ownership of the end-to-end customer experience. Working closely with construction and wider internal teams, you’ll keep customers informed, agree clear timescales and support site visits, quality checks, final sign-offs and, where needed, home tours and handovers.
You’ll also manage contractor performance, costs and service levels, attend NHBC resolutions, and share learning across teams. Alongside this, you’ll produce regular updates and reports, attend customer care and project meetings, and maintain a strong understanding of relevant legislation and best practice.
This is a permanent, full-time role, based from either of our offices in Chipping Sodbury or Tewkesbury with regular travel across Gloucestershire and South Gloucestershire required.
You will have:
- Previous customer-facing experience within a post-sales housebuilding environment
- Strong communication skills and confidence working with contractors and site teams
- A housebuilding background and technical knowledge (desirable)
- A CSCS card (desirable)
- A full driving licence
- Good IT skills with a working knowledge of Microsoft Word, Excel and Outlook
- The ability to complete a basic DBS check
The closing date is 10 February with first-stage interviews taking place 17 February via Teams.
Customer Care Manager employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and customer care sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research Bromford and understand their values and mission. We want to see how you can fit into their culture and contribute to their community-focused services. Practice common interview questions and think about how your experience aligns with the role.
✨Tip Number 3
Showcase your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. We love seeing how you’ve managed customer experiences or worked with contractors in the past. Bring examples that highlight your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Manager role. Highlight your previous customer-facing experience and any relevant skills that match the job description. We want to see how you can put customers first and ensure they feel supported in their new homes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your background in housebuilding makes you a great fit for us. Don’t forget to mention your strong communication skills and any experience with contractors.
Show Off Your IT Skills: Since good IT skills are a must, make sure to mention your proficiency with Microsoft Word, Excel, and Outlook in your application. If you have any examples of how you've used these tools to improve customer experiences, share them with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of everything. Plus, it shows you’re keen on joining our team at Bromford!
How to prepare for a job interview at Bromford
✨Know Your Customer Care Basics
Make sure you brush up on customer care principles, especially in the context of housebuilding. Understand how to manage post-completion works and what it means to put customers first. This will show that you’re not just familiar with the role but genuinely passionate about enhancing the customer experience.
✨Showcase Your Communication Skills
Since this role involves working closely with contractors and site teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when resolving issues or coordinating with different teams. This will demonstrate your confidence and ability to keep everyone informed.
✨Familiarise Yourself with Relevant Legislation
Take some time to research the relevant legislation and best practices in the housing sector. Being knowledgeable about these topics will not only impress your interviewers but also show that you’re serious about compliance and quality in customer care.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing contractor performance or dealing with customer complaints. Think of real-life examples from your past experiences that highlight your problem-solving skills and ability to maintain service levels. This will help you stand out as a candidate who can think on their feet.
