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- Tasks: Support and coach customers in managing their homes while building strong community relationships.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Flexible work style, career development, and a vibrant, inclusive culture.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Experience in customer-facing roles and a full driving licence required.
- Other info: Be part of a certified Great Place to Work with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The vacancy Operational patch: Cirencester and surrounding areas
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes
Other requirements: Full driving licence and access to a vehicle
If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team. As a neighbourhood coach, you'll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.
Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You'll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers. Working closely with our maintenance and lettings teams, you'll make sure we effectively allocate empty homes, manage customers' expectations around repairs as well as escalate any property maintenance issues.
To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn't shy away from having difficult conversations. This role is full time and subject to an enhanced DBS check. You'll travel to and from surrounding areas as required. Regular home working is available.
You will be someone who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient - who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Has access to a vehicle and a full driving licence
Why Join Us? By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
Diversity Statement: We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We encourage people from all sections of our community to apply for jobs with us.
Neighbourhood Coach in Cirencester employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach in Cirencester
✨Tip Number 1
Get to know the company inside out! Research Bromford and understand their values, mission, and the communities they serve. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and housing management. Think about your past experiences and how they relate to the role of a Neighbourhood Coach. We want you to shine!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events where Bromford is involved. Building relationships can give you insider knowledge and might even lead to a referral. Plus, it shows your commitment to the community!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Neighbourhood Coach in Cirencester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see how you genuinely care about making a difference in the lives of our customers.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles or housing management. We’re looking for self-starters who can manage a busy workload, so don’t be shy about showcasing your skills!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique approach to coaching and relationship building, as we want to know how you connect with others and handle tough conversations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Bromford.
How to prepare for a job interview at Bromford
✨Know Your Patch
Before the interview, take some time to research Cirencester and the surrounding areas. Familiarise yourself with the community, its needs, and any local services that could be relevant. This will show your potential employer that you’re genuinely interested in the role and understand the environment you'll be working in.
✨Showcase Your People Skills
As a neighbourhood coach, your ability to connect with people is crucial. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you’ve had to navigate difficult conversations or resolve conflicts, as these experiences will highlight your resilience and communication skills.
✨Demonstrate Your Coaching Ability
Be ready to discuss your approach to coaching and guiding others. Share specific instances where you’ve helped someone improve their situation or manage their responsibilities better. This will illustrate your capacity to see the best in people and your commitment to helping them thrive.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations, such as anti-social behaviour or tenancy changes. Think through potential scenarios you might face in the role and how you would address them. This preparation will help you respond confidently and effectively during the interview.
