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- Tasks: Lead customer care for new homes, ensuring satisfaction and smooth post-completion processes.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Permanent role with competitive salary and opportunities for growth.
- Why this job: Make a real difference in people's lives by enhancing their home experience.
- Qualifications: Customer-facing experience in housebuilding and strong communication skills required.
- Other info: Regular travel across Gloucestershire and South Gloucestershire; dynamic team environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a customer care manager (new homes) to join Bromford, part of Bromford Flagship, reporting to the head of construction. Bromford is a leading housing provider delivering community-focused services across the Midlands and South West, backed by the scale and ambition of the Bromford Flagship group. This role focuses on putting customers first and ensuring they feel supported and satisfied in their new homes.
You’ll manage post-completion remedial works, coordinating customer visits and taking ownership of the end-to-end customer experience. Working closely with construction and wider internal teams, you’ll keep customers informed, agree clear timescales and support site visits, quality checks, final sign-offs and, where needed, home tours and handovers.
You’ll also manage contractor performance, costs and service levels, attend NHBC resolutions, and share learning across teams. Alongside this, you’ll produce regular updates and reports, attend customer care and project meetings, and maintain a strong understanding of relevant legislation and best practice.
This is a permanent, full-time role, based from either of our offices in Chipping Sodbury or Tewkesbury with regular travel across Gloucestershire and South Gloucestershire required.
- Manage post-completion remedial works, coordinating customer visits and taking ownership of the end-to-end customer experience.
- Work closely with construction and wider internal teams to keep customers informed, agree clear timescales and support site visits, quality checks, final sign-offs and, where needed, home tours and handovers.
- Manage contractor performance, costs and service levels, attend NHBC resolutions, and share learning across teams.
- Produce regular updates and reports, attend customer care and project meetings, and maintain a strong understanding of relevant legislation and best practice.
Qualifications
- Previous customer-facing experience within a post-sales housebuilding environment
- Strong communication skills and confidence working with contractors and site teams
- A housebuilding background and technical knowledge (desirable)
- A full driving licence
- Good IT skills with a working knowledge of Microsoft Word, Excel and Outlook
- The ability to complete a basic DBS check
The closing date is 10 February with first-stage interviews taking place 17 February via Teams.
Customer Care Manager in Chipping Sodbury employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager in Chipping Sodbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and customer care sectors. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Bromford and understand their values and mission. Tailor your answers to show how you can enhance the customer experience in new homes.
✨Tip Number 3
Showcase your skills! Bring examples of how you've managed customer experiences or resolved issues in the past. This will demonstrate your capability to handle post-completion works effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Bromford team.
We think you need these skills to ace Customer Care Manager in Chipping Sodbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing experience, especially in a post-sales housebuilding environment. We want to see how your skills align with the role of Customer Care Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about putting customers first and how you can enhance their experience in their new homes. We love a personal touch, so feel free to share your story.
Show Off Your Communication Skills: Since this role involves working closely with contractors and site teams, make sure your application reflects your strong communication skills. We want to know how you’ve successfully managed relationships in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Bromford
✨Know Your Customer Care Basics
Make sure you brush up on customer care principles, especially in the context of housebuilding. Understand how to manage post-completion remedial works and what it means to take ownership of the customer experience. This will show that you’re not just familiar with the role but genuinely passionate about putting customers first.
✨Communicate Like a Pro
Since strong communication skills are key for this role, practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you effectively communicated with contractors or managed customer expectations. This will help you demonstrate your ability to keep customers informed and engaged.
✨Familiarise Yourself with Relevant Legislation
Get to grips with the relevant legislation and best practices in the housing sector. Being knowledgeable about NHBC resolutions and contractor performance management will give you an edge. It shows you’re serious about compliance and quality, which is crucial for a Customer Care Manager.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions to ask them. Inquire about their approach to customer satisfaction or how they measure contractor performance. This not only shows your interest in the role but also helps you gauge if the company aligns with your values.
