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For Companies At a Glance
- Tasks: Manage a patch of homes, ensuring they are well-maintained and supporting customers.
- Company: Bromford, a growing organisation focused on community impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Join a supportive team and enjoy flexible working arrangements.
The predicted salary is between 36000 - 60000 £ per year.
Location & Contract
- Operational patch: Bourton-on-the-Water (GL54 2HE), and the surrounding area
- Contract: Full-time, Permanent
- Hours: 37.5 per week (Monday-Friday)
- Workstyle: Hybrid - a mix of working from home and office
- Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 28 December 2025.
About the Role
This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you'll independently manage a patch of around two hundred homes including new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities
Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You'll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives. Working closely with our maintenance and lettings teams, you'll effectively allocate empty homes and manage customers' expectations regarding repairs, as well as escalating property maintenance issues.
What We're Looking For
To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism. This position is subject to an enhanced DBS check. Regular home working is available.
You Will Be Someone Who
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient - who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Will be a great ambassador for Bromford
- Has access to a vehicle and a full driving licence.
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others. If you're ready to make a difference and grow your career with us, apply today!
The closing date is Sunday 28 December. Interviews will take place on Monday 12 January 2026 at our Shannon Way office, Tewkesbury.
Neighbourhood Coach - Cheltenham, Gloucestershire employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach - Cheltenham, Gloucestershire
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, especially those who work at Bromford. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for neighbourhood coach roles. Think about your past experiences and how they relate to the responsibilities listed in the job description.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and relationship-building abilities. These are key for a role that involves coaching and supporting vulnerable customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bromford team.
We think you need these skills to ace Neighbourhood Coach - Cheltenham, Gloucestershire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Coach role. Highlight your experience in customer-facing roles and any relevant housing management experience. We want to see how you can make a difference in our community!
Showcase Your Skills: Don’t forget to emphasise your communication and relationship-building skills. We’re looking for someone who can handle tough conversations with empathy, so share examples of how you've done this in the past.
Be Authentic: Let your personality shine through! We value genuine care for people, so share your passion for helping others and how you’ve made a positive impact in previous roles. We want to know the real you!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Bromford
✨Know Your Patch
Before the interview, get familiar with the Bourton-on-the-Water area and the types of properties you'll be managing. Understanding the local community and its needs will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your People Skills
As a neighbourhood coach, strong communication and relationship-building skills are key. Prepare examples from your past experiences where you've successfully managed difficult conversations or built rapport with customers. This will demonstrate your ability to connect with people.
✨Demonstrate Resilience
Be ready to discuss situations where you've faced challenges in a customer-facing role. Highlight how you remained tenacious and found solutions, especially in high-pressure scenarios. This will illustrate your capability to handle the varied workload expected in this position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, such as handling anti-social behaviour or managing tenancy changes. Think through potential scenarios and how you would approach them, showcasing your holistic customer approach and empathy.