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- Tasks: Manage a patch of homes, ensuring they are well-maintained and supporting vulnerable customers.
- Company: Join Bromford, a leading housing association dedicated to community and customer care.
- Benefits: Enjoy a hybrid workstyle, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse and inclusive workplace that values individuality and growth.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
The vacancy Operational patch: Bourton-on-the-Water (GL54 2HE), and the surrounding area.
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Hybrid - a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 28 December 2025.
About the Role: This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you will independently manage a patch of around two hundred homes including new build homes, flats, and some older more traditional properties. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities:
- Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary.
- You will have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives.
- Working closely with our maintenance and lettings teams, you will effectively allocate empty homes and manage customers' expectations regarding repairs, as well as escalate property maintenance issues.
What We're Looking For:
To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism. This position is subject to an enhanced DBS check. Regular home working is available.
You will be someone who:
- Has experience working in a customer facing role, ideally within housing management.
- Strives to achieve performance targets, maximising customer satisfaction.
- Is tenacious and resilient - who does what it takes to achieve the right outcome.
- Sees the best in people and has the capacity to coach.
- Has a reputation for first-rate influencing, negotiating and relationship building skills.
- Will be a great ambassador for Bromford.
- Has access to a vehicle and a full driving licence.
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others. If you're ready to make a difference and grow your career with us, apply today! The closing date is Sunday 28 December. Interviews will take place on Monday 12 January 2026 at our Shannon Way office, Tewkesbury.
About us: We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA. We're a place for people determined to make a difference. Bromford. A place to make your own.
Diversity Statement: We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community.
Great Place To Work Certified: Bromford have once again been certified as a Great Place To Work. The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Neighbourhood Coach in Cheltenham employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach in Cheltenham
✨Tip Number 1
Get to know the company culture before your interview. Check out Bromford's website and social media to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer care and managing difficult situations. We want you to feel confident and ready to showcase your skills as a neighbourhood coach!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about their approach to community engagement or how they support their staff can demonstrate your enthusiasm for the role and your commitment to making a difference.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Bromford family. Good luck!
We think you need these skills to ace Neighbourhood Coach in Cheltenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in the community and supporting our customers.
Tailor Your Experience: Make sure to highlight your relevant experience in housing management or customer-facing roles. We’re looking for self-starters with strong communication skills, so connect your past roles to the responsibilities of a Neighbourhood Coach.
Be Authentic: Don’t be afraid to show your personality! We value authenticity and want to know who you are beyond your qualifications. Share your unique approach to building relationships and handling difficult conversations.
Apply Through Our Website: Remember to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Bromford
✨Know Your Patch
Before the interview, take some time to research Bourton-on-the-Water and the surrounding area. Familiarise yourself with the community, its needs, and any recent developments. This will show your genuine interest in the role and help you discuss how you can make a meaningful impact.
✨Showcase Your People Skills
As a neighbourhood coach, strong communication and relationship-building skills are key. Prepare examples from your past experiences where you've successfully managed difficult conversations or built rapport with customers. This will demonstrate your ability to connect with people and handle challenging situations with empathy.
✨Highlight Your Resilience
The role requires someone who is tenacious and resilient. Think of specific instances where you've faced challenges in a customer-facing role and how you overcame them. Sharing these stories will illustrate your determination and problem-solving abilities, which are crucial for this position.
✨Understand Bromford's Values
Familiarise yourself with Bromford's mission and values. Be ready to discuss how your personal values align with theirs, especially regarding investing in homes and relationships. This will show that you're not just looking for a job, but that you're genuinely interested in contributing to their purpose.