At a Glance
- Tasks: Coordinate service delivery and manage schedules for heating engineers in a dynamic environment.
- Company: Join Bromford Flagship LiveWest, a leading affordable housing provider in the UK.
- Benefits: Enjoy a competitive salary, private medical cover, generous leave, and pension contributions.
- Other info: Flexible working options and opportunities for further training available.
- Why this job: Make a real impact in local communities while developing your career in a supportive team.
- Qualifications: Experience in service coordination and strong IT skills are essential.
The predicted salary is between 30572 - 30572 £ per year.
Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive, professional approach within a supportive team? We are looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in-house gas services to our customers. This role will be based in the office 5 days per week. You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in full compliance with all relevant legislation and regulatory requirements.
Join Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. As the UK's largest provider of new affordable homes, delivering over 3,000 each year, we play a vital role in tackling the growing demand for safe, affordable housing and building a better future for our communities.
What You’ll Get
- £30,572.91 per year (pro rata) with annual review
- £500/year for private medical, dental, gym, or insurance
- 27 days annual leave + bank holidays (pro rata), with buy/sell options
- Pension employer contributions up to 10%
- Life assurance & wellbeing support for you and family
- Retail discounts
- Flexible working options available
What You’ll Be Doing
- Planning daily schedules for heating engineers and coordinating the end-to-end delivery of services and repairs
- Allocating emergency, urgent, and routine work to engineers effectively
- Monitoring service requests, job progress, and productivity using digital scheduling platforms
- Liaising between customers, suppliers, and internal teams regarding service issues
- Ensuring all operational processes meet quality, safety, and compliance standards
- Assisting with compiling performance reports, including KPIs and customer satisfaction data
Why Join Us
- Hands-on work with real impact in local communities
- Supported by a professional, inclusive, and safety-focused team
- Opportunities for career development and further training
- Collaborative and values-driven environment
What We’re Looking For
- Experience in service coordination, planning, compliance, or a similar fast-paced environment
- Strong IT skills with a flexible and adaptable approach to work
- Excellent communication and interpersonal skills, with a friendly, professional attitude
- Strong organisational skills and attention to detail
Apply today or get in touch for a quick, informal chat—we’re happy to talk through the role before you apply. Please apply early, as we may close the vacancy early if we receive a high volume of applications. Closing date: 30th July 2026.
Service Coordinator - Bristol, Avon and Bristol employer: Bromford
Join a forward-thinking organisation in Tewkesbury or Chipping Sodbury, where as a Construction Contracts Manager, you will play a pivotal role in delivering high-quality homes that enhance the lives of customers. With a strong focus on employee growth, flexible working arrangements, and a culture that prioritises safety and quality, this company offers an environment where your contributions are valued and rewarded. Enjoy competitive benefits, including performance-related pay, generous holiday allowances, and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator - Bristol, Avon and Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bromford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bromford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator - Bristol, Avon and Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bromford:Your cover letter is your chance to shine! Tell us why you want to work at Bromford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bromford!
How to prepare for a job interview at Bromford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
