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- Tasks: Lead service delivery and enhance customer experience across diverse communities.
- Company: Join Bromford Flagship LiveWest, dedicated to supporting customers in their homes.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in customer operations and strong relationship-building skills required.
- Other info: Dynamic role with a focus on teamwork and community engagement.
The predicted salary is between 40000 - 50000 £ per year.
Contract: Permanent
Hours: 37.5 hours per week, Mon-Fri
Contractual base: Chipping Sodbury
Operational patch: South & West Region
Closing date: Friday 24 April 2026 at 12 noon
As Bromford Flagship LiveWest, we are working as one organisation with one shared purpose: helping every customer feel secure, supported and proud of their home - wherever they live. Our Locality Leads play a vital role in bringing this purpose to life across our more dispersed geographies, ensuring customers receive the same quality of service as those in our more densely populated Places.
About the role
This is an important leadership role for colleagues who want to make a meaningful difference in communities that may be spread out or have fewer natural points of connection. As a Locality Lead, you will have clear ownership for the customer experience across your patch - making sure services are coordinated, responsive and easy to access, regardless of geography. Working closely with the Head of Area, you will support the delivery of the wider Area Plan while championing the needs, insights and experiences of customers in your locality. You will bring colleagues together across housing, income, lettings, repairs and community activity to make sure the service feels seamless, personal and proactive.
What you will be doing:
- Leading day to day service delivery across housing, income, lettings and related customer services.
- Ensuring customers in dispersed areas remain connected to us, with consistent access to the support they need.
- Building strong local knowledge and using insight to spot patterns, risks and opportunities early.
- Working closely with repairs and property colleagues so customers receive a joined up and timely service.
- Monitoring performance and delivering improvements that enhance customer outcomes and service quality.
- Managing the locality's operational budget and ensuring decisions provide long term value.
- Supporting and coaching colleagues across your locality, helping to build a culture of ownership, teamwork and high standards.
- Strengthening relationships with customers and local partners, building trust even where communities are more spread out.
- Sharing learning and insight with other Places and Localities to support continuous improvement across the wider region.
About you
You will be someone who is energised by variety, problem solving and working across wide ranging communities. You will understand the challenges and opportunities that come with managing dispersed homes and have a genuine commitment to delivering consistent, high quality services. You will also bring:
- Experience coordinating or managing customer facing operations across multiple locations.
- Strong relationship building skills and the ability to earn trust quickly.
- Confidence interpreting data and using insight to shape service improvements.
- Leadership experience, ideally within housing or a regulated service.
- A collaborative, proactive approach to working with teams and partners.
- A relevant qualification (e.g. CIH Level 4) or a willingness to work towards one.
You will also need:
- A commitment to role modelling our values every day.
- Resilience and adaptability in a changing environment.
- A full driving licence and the ability to travel across dispersed areas.
- Flexibility to work in ways that best meet customer and service needs.
If this opportunity resonates with you and you can see yourself leading in this space, we would be delighted to receive your application. Please apply by Friday 24 April 2026, 12 noon.
Locality Lead - Bristol employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Locality Lead - Bristol
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the role you're after. Attend local events or join online groups where you can chat with others and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their mission of helping customers feel secure and supported. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your leadership experience and how you can enhance customer outcomes in a dispersed community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the communities we serve.
We think you need these skills to ace Locality Lead - Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Locality Lead role. Highlight your leadership experience and how you've successfully managed customer-facing operations in diverse communities.
Showcase Your Passion: Let us see your enthusiasm for making a difference in communities! Share examples of how you've built strong relationships and earned trust with customers and partners in your previous roles.
Be Data Savvy: Since the role involves interpreting data to improve services, don’t shy away from mentioning any relevant experience you have with data analysis. Show us how you've used insights to drive positive changes in service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Bromford
✨Know Your Locality
Before the interview, dive deep into the specific communities you'll be serving. Understand their unique challenges and opportunities. This will not only show your commitment but also help you discuss how you can enhance customer experiences in those areas.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to build relationships and foster teamwork, especially in dispersed settings. This is crucial for a Locality Lead role, so make sure your stories reflect your leadership style.
✨Data-Driven Insights
Brush up on your data interpretation skills. Be ready to discuss how you've used data to identify patterns and improve services. This will demonstrate your analytical abilities and your proactive approach to enhancing customer outcomes.
✨Emphasise Collaboration
Think about times when you've worked closely with various teams or partners. Be prepared to share how you’ve built trust and facilitated seamless service delivery. This is key for the role, so showcasing your collaborative spirit will set you apart.