Operational patch: Acocks Green, Erdington, Northfield and surrounding areas
Contract: Permanent, Full-time
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes
As a Neighbourhood Coach, you ll be responsible for managing a patch of around 200 homes, helping customers successfully sustain their tenancies and creating safe, thriving neighbourhoods. This is a varied and rewarding role where you ll build strong relationships with customers, provide guidance and support, and work collaboratively with colleagues and local partners to achieve positive outcomes for individuals and communities.
You ll take ownership of your patch, balancing customer support with tenancy management responsibilities, while ensuring homes and neighbourhoods are well maintained and issues are resolved effectively.
What You'll Get:
- £30,763 - £33,945 per year with annual review
- 27 days annual leave + bank holidays (option to buy/sell up to 5 days)
- Up to 10% employer pension contribution
- £500 annual flexible benefits allowance
- Wellbeing support, including virtual GP and 24/7 mental health services
- Retail discounts & drinks card - £30/month on hot or cold drinks
What You'll Be Doing:
- Managing tenancy sign-ups, changes, and tenancy-related enquiries.
- Providing coaching, guidance, and support to help customers successfully manage their homes and tenancies.
- Handling anti-social behaviour, safeguarding concerns, and other complex tenancy issues.
- Taking enforcement action where necessary, including preparing cases, attending court, and managing evictions.
- Building strong relationships with local services, community organisations, and partner agencies to support customers and neighbourhoods.
- Working closely with maintenance teams to identify and elevate property-related issues.
- Collaborating with lettings teams to ensure empty homes are allocated efficiently.
- Managing customer expectations around repairs, property standards, and tenancy responsibilities.
- Monitoring and improving the condition, safety, and overall wellbeing of your neighbourhoods.
What We're Looking For:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient - who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
Additional requirements
- Has access to a vehicle and a full driving licence
- Able to complete a Basic DBS check (provided by BFL)
If you're looking for a role where no two days are the same, where you're trusted to work independently and make a real difference in a local community, this could be the opportunity for you. You'll balance empathy with resilience, relationship building with action, and coaching with accountability - all while being supported by a wider, collaborative team.
In return for your commitment, you'll gain meaningful work, flexibility in how you work, and the chance to grow your skills and confidence in a role where your impact is clearly felt. If you care deeply about people, take pride in well managed homes and neighbourhoods, and want to be part of a team that is all in on doing the right thing, we'd really like to hear from you.
Apply today or get in touch for a quick, informal chat-we're happy to talk through the role before you apply - recruitment@bromford.co.uk
Please apply early, as we may close the vacancy early if we receive a high volume of applications.
Closing date: 3rd July 2026.
This role is full time and subject to an enhanced DBS check. You'lltravel to and from surrounding areas as required. Regular home working is available.
