Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage income collection and support customers in sustaining their homes.
- Company: Join Bromford Flagship LiveWest, a values-driven organisation focused on community impact.
- Benefits: Enjoy flexible working, performance-related pay, and a ÂŁ500 annual benefits allowance.
- Other info: Be part of a rapidly growing company with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in leading customer-facing teams and knowledge of income collection processes.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Contract Type: Permanent, Full-time
Workstyle: Roaming role with a mix of office‑based work, customer home visits and home working.
Hours: 37.5 hrs per week (Monday - Friday)
Additional Information: A full UK driving licence and access to a vehicle are essential. This role is subject to an enhanced DBS check, completed for the successful candidate.
Closing Date: Friday 8 May 2026
Are you ready to lead a high‑performing team, make a meaningful local impact, and help customers sustain their homes and thrive? At Bromford Flagship LiveWest (BFL), we believe everyone has the right to a safe, secure and warm home. We support over 300,000 customers across 120,000 homes, and we’re moving to a place‑based model that puts people, communities and local leadership at the centre of how we work.
The role: As an Income Manager, you’ll lead a team of Income Management Advisors responsible for collecting over £70m in rent and service charge income, while ensuring customers receive the right support to sustain their tenancies. This is a visible, roaming leadership role where your presence really matters. You’ll balance performance with purpose — driving strong income results while focusing on early intervention, customer wellbeing and long‑term tenancy success. You’ll provide clear leadership, coaching and technical guidance, supporting colleagues to manage complex cases confidently and proportionately. Working closely with customers, partners and colleagues across housing, neighbourhoods and support services, you’ll help prevent arrears from escalating and shape services around local needs. This is not just about managing numbers — it’s about leading people, building trust and strengthening communities.
Key Responsibilities:
- Lead, motivate and develop a high‑performing income management team
- Drive income performance through effective case management, data insight and KPI delivery
- Ensure income management policies, legal requirements and regulatory standards are met
- Support colleagues with complex cases, including home visits where required
- Manage customer complaints, stakeholder enquiries and escalations
- Use insight and reporting to improve service efficiency and customer outcomes
- Contribute to service improvement, change activity and income‑related projects
- Build strong relationships across teams and with external partners
- Working 2–3 days per week in one of our local offices supporting your patch
What You’ll Bring:
- Proven experience leading a customer‑facing team, ideally within income collection, housing or a related environment
- Strong knowledge of arrears management, income collection processes and relevant legislation
- Experience working with customers who may have complex needs or vulnerabilities
- A coaching‑led leadership style with a focus on developing people
- A track record of delivering performance while maintaining excellent customer service
- Confidence using data, reports and housing systems to drive improvement
- Excellent communication, judgement and relationship‑building skills
Why BFL?
Your work will help protect the income that funds vital services — but the real reward is helping customers gain stability, sustain their tenancies and build better futures in the places they call home. If you’ve worked as an Income Manager, Income Team Leader, Benefits Team Leader or Housing Team Leader, this could be a strong next step in a values‑led organisation that puts people and place first.
Our Benefits Include:
- Up to 10% performance‑related pay
- A range of pension options
- Access to the YuLife wellbeing app with wellbeing services
- Benekit discounts with hundreds of retailers
- ÂŁ500 per year to spend on flexible benefits
The Company:
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What We Offer:
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of ÂŁ500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Attractive career development opportunities
The Values:
Housing Income Manager in Birmingham employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even reach out to current employees at BFL on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research BFL’s values and recent projects. Be ready to discuss how your experience aligns with their mission of supporting customers and communities. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on articulating your leadership style and how you’ve successfully managed teams in the past. Confidence is key when you're aiming to lead a high-performing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the BFL team. Let’s get you that dream job!
We think you need these skills to ace Housing Income Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Manager role. Highlight your experience in leading teams and managing income collection, as well as any relevant legislation knowledge. We want to see how your skills align with our mission at BFL!
Showcase Your Leadership Style: We’re looking for a coaching-led leader, so don’t shy away from sharing examples of how you’ve developed your team in the past. Talk about your approach to motivating others and how you’ve handled complex cases. This will help us see if you’re the right fit for our culture.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and experiences related to income management.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position there!
How to prepare for a job interview at Bromford
✨Know Your Stuff
Make sure you brush up on your knowledge of income management, arrears processes, and relevant legislation. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Leadership Style
Prepare examples that highlight your coaching-led leadership style. Think about times when you've motivated a team or supported colleagues with complex cases. This will demonstrate your ability to lead effectively while maintaining excellent customer service.
✨Build Relationships
Since this role involves working closely with customers and partners, be ready to discuss how you've built strong relationships in previous roles. Share specific instances where your communication skills made a difference in resolving issues or improving outcomes.
✨Data-Driven Decision Making
Familiarise yourself with how data and reporting can drive improvements in service efficiency. Be prepared to talk about how you've used data insights in the past to enhance performance or support decision-making within your team.