Senior Housing Worker in Aylesbury

Contract: Permanent

Hours: 37.5 hours per week, Mon - Fri

Contractual base: Aylesbury

Additional requirements: Flexibility to support service delivery as required

Closing date: Sunday 9 August 2029

Make a difference where it matters most

We're looking for a Senior Housing Worker to join our team in Aylesbury and help deliver safe, supportive and high-quality services for our customers.

This is an opportunity to play a key role within our service, supporting customers to live independently while providing day-to-day leadership and guidance to colleagues. You'll help ensure our services remain responsive, customer-focused and aligned with the needs of the people we support.

If you're passionate about delivering excellent customer outcomes, leading by example and creating a positive environment for both customers and colleagues, we'd love to hear from you.

What You'll Be Doing

You’ll support the effective delivery of services while acting as a role model for colleagues and promoting a culture of continuous improvement.

You’ll

• Lead and support colleagues in line with service requirements, policies and procedures
• Act as a positive role model, demonstrating excellent behaviours and customer focus
• Build strong relationships with customers, colleagues and partner organisations
• Support the delivery of safe, compliant and customer-centred services
• Help resolve issues and identify opportunities to improve service delivery
• Use customer feedback and insight to drive continuous improvement
• Support the management of budgets and resources within agreed parameters
• Promote digital solutions and encourage customers to access services independently where appropriate
• Act as Deputy Manager when required, ensuring continuity of service delivery
• Champion Bromford Flagship LiveWest policies, procedures and values

About You

We're looking for someone who is passionate about supporting people and delivering great services.

You’ll Bring

• Experience working within housing, supported housing, customer services or a related environment
• Experience supporting or leading colleagues within a service setting
• A customer-focused approach and a genuine desire to help people thrive
• Strong communication and relationship-building skills
• The ability to work independently and make sound decisions
• Good organisational skills and the ability to prioritise competing demands
• A proactive approach to problem solving and service improvement
• Confidence using digital systems and technology

Why join us?

At Bromford Flagship LiveWest, our purpose is to help people thrive. You'll be joining a values-led organisation where you'll have the opportunity to make a meaningful difference every day.

Driven by our values of Customer-driven, Ambitious and All-in, we're committed to creating great places to live and great places to work.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Flexible and hybrid working; many roles support working across our main locations and home
• Performance related pay based on shared success
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Generous holiday, occupational sick pay and paid family leave
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Attractive career development opportunities

The Values