Location: Griffin Place, Aylesbury, HP19 8FE
Contract: Permanent
Hours: Full-time, 37.5 hours per week
, 2.30pm–10.30pm
Closing Date: Thursday 29 October 2026
two Housing Workers to support customers living in temporary accommodation at Griffin Place. This is a fixed-site role, based entirely at Griffin Place, with a consistent Monday to Friday evening shift pattern of 2.30pm-10.30pm. You'll work as part of a wider team based at Griffin Place and won't be travelling between sites.
Working evenings, you'll play an important role in helping customers settle into their accommodation, manage day-to-day challenges and access the support they need to move towards a more secure future.
You’ll play a key part in helping customers sustain their accommodation, understand their responsibilities and prepare to move on to a settled home. You'll be adaptable in your approach, working with customers at a pace and time that helps them engage and achieve positive outcomes.
You'll build strong relationships with local agencies, community groups and support services, connecting customers with opportunities, advice and networks that support their journey towards a settled home and greater independence.
What you’ll be doing
- Building positive, professional relationships with customers living in temporary accommodation.
- Helping customers understand their licence conditions, manage their rent and sustain their accommodation.
- Completing and maintaining accurate records, including:
- Supporting customers with grant and charity funding applications
- Lettings, relets and end‑of‑licence processes
- Raising and tracking repairs
- Accurate documentation of conversations and actions
- Liaising with internal teams and partner agencies
- Using IT systems confidently to update records and manage your caseload.
- Having clear, constructive conversations that help customers make informed choices and move towards independence.
Please note:
this role focuses on housing management, tenancy sustainment and customer coaching. It does not involve personal care, cooking, cleaning or other traditional support-worker duties.
Who we’re looking for
We're looking for someone who:
- Can build rapport and communicate clearly.
- Is organised, reliable and able to manage their own workload.
- Is confident using IT systems and following processes.
- Is comfortable having honest conversations and setting boundaries.
- Could bring experience from areas such as:
- Income maximisation or welfare benefits
- Housing or tenancy management
- Customer service involving vulnerable or complex situations
- Charities, community organisations or case management roles
About Bromford
By joining Bromford, part of Bromford Flagship LiveWest (BFL), you'll be joining an organisation that's committed to helping people thrive. Every day, you'll have the opportunity to make a genuine difference, supporting customers to build stability, independence and a brighter future.
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Read more in Aylesbury employer: Bromford
Bromford is an exceptional employer that prioritises community-focused services and employee development, making it a rewarding place to work as a Lettings Advisor in Chipping Sodbury. With a flexible workstyle that includes both home and office-based tasks, employees benefit from a supportive culture that values customer service and teamwork, while also having opportunities for personal growth and professional training. Join us to make a meaningful impact in helping families find their homes and build brighter futures.
