At a Glance
- Tasks: Support homeless individuals and families, ensuring their safety and well-being.
- Company: Join Bromford, a leading housing provider focused on community support.
- Benefits: Flexible shifts, competitive pay, health benefits, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service or social housing is preferred.
The predicted salary is between 28800 - 35200 £ per year.
Contract: Bank (Zero Hours)
Location: Griffin Place, Aylesbury, HP19 8FE
Closing Date: Sunday 29 November 2026
If you’re passionate about customer service, enjoy helping others and want to make a real difference to people’s lives, you belong at Bromford.
This bank role is ideal if you have flexibility in your week (days, evenings, nights, and weekends) and can cover shifts (sometimes at short notice) for annual leave, sickness and general demand.
There are lots of shifts available, including days, evenings, nights and weekends.
At Griffin Place, we work alongside Buckinghamshire Council to deliver a 24/7 housing service that supports homeless individuals and families to achieve a better quality of life.
It’s a fast‑paced, ever‑changing environment where no two days are the same — and your actions can have a real impact.
- What You’ll Do
- Deliver detailed and accurate handovers after your shifts
- Help maintain the security and safety of our buildings
- Build positive relationships with customers
- Use your initiative to make informed decisions and respond to situations as they arise
- Keep customer information clear, accurate and up to date
- Handle and elevate safeguarding concerns appropriately
This role does not involve support‑worker tasks such as cooking, cleaning or personal care.
- What we’re looking for
- Has experience in social housing and/or support-related services
- Brings strong customer service experience
- Is well organised and confident using their own initiative to make decisions
- Communicates clearly with customers, colleagues and partner agencies
- Is resilient, adaptable and comfortable in a role where things change quickly
- Is organised, reliable and able to manage their own workload.
- Is confident using IT systems and following processes.
- Is comfortable having honest conversations and setting boundaries.
• Has experience in roles like - though not exclusively
- Citizens Advice / advice services
- Income maximisation or welfare benefits
- Housing or tenancy management
- Customer service involving vulnerable or complex situations
- Charities, community organisations or case management roles
- Is reliable and able to commit to shift work, including evenings, weekends and night shifts
Why join us?
By joining Bromford (part of Bromford Flagship Live West), you’ll be part of a leading housing provider delivering community-focused services across the Midlands and South West.
We take a local approach backed by the scale and ambition of the wider group — all to help create communities where people feel secure, supported and able to thrive.
If you’ve worked as a support worker, young person’s support worker, residential support worker, specialist support worker, care worker, family or adult support worker — or something similar — we’d love to hear from you.
The Company
The Company has experienced unprecedented growth over the past few years.
We have a vast number of employees, and provide support to clients from all over the country.
Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
What We Offer
- Hybrid working, with the flexibility to work across our main locations and home
- Occupational Health, mental health first aiders, menopause champions and annual health checks
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Generous holiday, occupational sick pay and paid family leave
- Fully funded CIH qualification, if it’s a requirement of your role
- The Values
Housing Bank Worker in Aylesbury employer: Bromford
Bromford is an exceptional employer that prioritises community-focused services and employee development, making it a rewarding place to work as a Lettings Advisor in Chipping Sodbury. With a flexible workstyle that includes both home and office-based tasks, employees benefit from a supportive culture that values customer service and teamwork, while also having opportunities for personal growth and professional training. Join us to make a meaningful impact in helping families find their homes and build brighter futures.
