Bromford Flagship LiveWest (BFL) is seeking a Senior WFM Analyst to shape and continuously improve workforce management for our Customer Service Centre. You’ll forecast demand, schedule talent and provide data-driven insights to support operational decisions.
You will work with Genesys Cloud WFM to monitor performance, analyze trends and drive improvements, ensuring the right people with the right skills are available when needed.
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Senior WFM Analyst - Hybrid Data Forecasting in Wolverhampton employer: Bromford Housing Group
Bromford Flagship LiveWest (BFL) is an exceptional employer that prioritises the well-being of its employees, offering a supportive work culture with no sales pressure and a strong emphasis on work-life balance. With generous benefits including 27 days of leave, excellent on-call pay, and access to company resources, BFL fosters an environment where Domestic Heating Engineers can thrive and grow in their careers while making a meaningful impact in the community.
