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- Tasks: Lead the Empty Homes service, ensuring properties are ready for new customers efficiently.
- Company: Join Bromford, a leading housing association dedicated to community and customer care.
- Benefits: Enjoy hybrid working, performance pay, generous holidays, and continuous learning opportunities.
- Why this job: Make a real difference in people's lives by providing safe and warm homes.
- Qualifications: Experience in housing operations and managing multi-layered teams is essential.
- Other info: Be part of an inclusive culture that values diversity and supports your growth.
The predicted salary is between 36000 - 60000 £ per year.
At Bromford, part of the Bromford Flagship group, our purpose is to invest in homes and relationships so people can thrive. We believe every customer deserves a home that is safe, secure and warm, and we’re committed to delivering homes that meet — and exceed — these standards.
We’re looking for an experienced Operations Manager to lead our Empty Homes service across your region. You’ll be responsible for the end-to-end operational delivery of void properties, ensuring homes are turned around safely, efficiently and cost-effectively so customers can move in sooner.
Leading a team of Empty Homes Managers and operational teams, you’ll drive performance across workforce productivity, subcontractor management and service quality, while managing a regional budget of around £6m. You’ll combine strong operational leadership with a focus on continuous improvement, safety and excellent customer outcomes.
What we’re looking for:
- Experience leading repairs, maintenance or housing operations
- Proven experience managing managers and multi-layered teams
- Experience managing multi-million-pound budgets
- Strong commercial and subcontractor management experience
- Track record improving operational KPIs and service performance
- Strong understanding of health & safety and housing standards
This is an opportunity to lead a critical frontline service and make a real difference to customers and communities.
Additional requirements:
- You must have the right to work in the UK
- An enhanced DBS check is required (we will arrange this for you)
Before applying, please review the detailed role requirements and job specification, which can be found at the end of this advert. We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.
If you have any questions or need assistance, please contact the Resourcing Team at recruitment@bromford.co.uk
What we offer:
- Hybrid working, with the flexibility to work across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Life assurance of up to 4x annual salary
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance to spend on benefits of your choosing, including healthcare plans, dental care, gym membership, travel insurance and much more
- Fully funded professional membership [if a requirement of your role]
- Continuous learning and development opportunities
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
We’re a place for people determined to make a difference. Our commitment to equality, diversity and inclusion is strong. We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Operations Manager in Wolverhampton employer: Bromford Housing Group
Contact Detail:
Bromford Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bromford and their Empty Homes service. Understand their values and how they align with your experience in managing repairs and maintenance. This will help you showcase how you can make a real difference in their operations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in managing multi-million-pound budgets and improving operational KPIs makes you the perfect fit for the role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Bromford team and making a positive impact in the community.
We think you need these skills to ace Operations Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, budgets, and improving operational performance. We want to see how your skills align with our mission at Bromford!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading the Empty Homes service and how you can make a difference. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved KPIs or managed budgets effectively. We love seeing quantifiable results that demonstrate your impact.
Apply Early!: We recommend applying early as we may close the vacancy sooner if we receive a high number of applications. Head over to our website to submit your application and don’t miss out on this opportunity!
How to prepare for a job interview at Bromford Housing Group
✨Know Your Numbers
As an Operations Manager, you'll be managing a budget of around £6m. Brush up on your financial acumen and be ready to discuss how you've successfully managed budgets in the past. Bring specific examples of how you’ve improved cost efficiency or maximised resources.
✨Showcase Leadership Skills
You'll be leading teams of Empty Homes Managers and operational staff, so it's crucial to demonstrate your leadership style. Prepare anecdotes that highlight your experience in managing multi-layered teams and driving performance. Think about how you motivate your team and handle challenges.
✨Understand Health & Safety Standards
With a strong understanding of health and safety being essential for this role, make sure you can discuss relevant regulations and how you've implemented them in previous positions. Be prepared to share examples of how you've ensured compliance and maintained high safety standards.
✨Emphasise Continuous Improvement
Bromford is looking for someone who focuses on continuous improvement. Come armed with examples of how you've improved operational KPIs and service performance in your past roles. Discuss any initiatives you've led that resulted in better customer outcomes or enhanced service quality.