At a Glance
- Tasks: Lead a team to transform empty homes into welcoming spaces for new customers.
- Company: Join a values-driven organisation committed to inclusivity and community support.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave.
- Other info: Be part of a supportive workplace that values diversity and personal growth.
- Why this job: Make a real difference in people's lives by revitalising homes and communities.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 48317 - 48317 £ per year.
Location: Hybrid – working across our Staffordshire, Marches and Central region, with regular travel between sites and attendance at Bromford offices.
We’re looking for an Empty Homes Manager to lead a high-performing team responsible for bringing our void properties back to life. This is a key leadership role where you’ll drive performance, quality, and customer outcomes—ensuring homes are ready quickly and to the highest standard for new customers.
What you’ll get:
- £48,317.17 per year with annual review
- Company car or cash allowance alternative
- 27 days annual leave + bank holidays, with buy/sell options
- Pension Employer contributions up to 10%
- Life assurance & wellbeing support for you and family
- Flexible working options available
What you’ll be doing:
- Lead and manage the Empty Homes Team, driving performance, engagement, and accountability
- Oversee repairs, maintenance, and refurbishment works to meet quality and timescale targets
- Plan and allocate resources effectively to maximise productivity and minimise void time
- Take ownership of budgets, ensuring strong financial control and value for money
- Work collaboratively with Lettings, Localities, and commercial teams to prioritise and deliver works
- Ensure robust inspection regimes and high standards of health, safety, and compliance
- Manage contractor performance in line with procurement standards
- Use data and insight to improve efficiency, reduce costs, and enhance customer satisfaction
- Handle customer feedback and complaints, driving positive outcomes and learning
- Develop your team through coaching, training, and performance management
- Act as a role model for BFL Values, building strong, trust-based relationships across the business
Key qualifications and requirements:
- Proven experience in a similar operational or property maintenance leadership role
- Strong track record of managing multi-trade teams and/or contractors
- Experience of budget management and delivering value for money
- A confident, motivational leader who brings out the best in others
- Strong organisational, planning, and problem-solving skills
- Comfortable using data and systems to drive performance
- A flexible approach, with the ability to travel as required
- Participation in an out-of-hours escalation rota
- Full UK driving licence
- Ability to complete a Basic DBS check
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud Disability Confident (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
