At a Glance
- Tasks: Manage customer accounts, provide tailored advice, and support vulnerable customers.
- Company: A recognised Great Place to Work with a commitment to diversity and inclusion.
- Benefits: Flexible working, performance-related pay, generous holiday, and wellness benefits.
- Other info: Join a dynamic team that values empathy and professionalism in challenging situations.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in income recovery, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
About the role
This is a Secondment, Full Time vacancy.
Contract: 12-Months Fixed-Term
Workstyle: Roaming - a mix of homeworking, office, and customer home visits
Operational base: Gloucestershire
What you’ll be doing:
- Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
- Providing tailored advice on benefits, budgeting, and income maximisation
- Taking proactive steps to recover rent arrears and meet performance targets
- Preparing and presenting cases in court, with confidence in legal processes and documentation
- Using data and insight to inform your approach and continuously improve results
- Working closely with colleagues across housing, support, and external agencies
- Supporting vulnerable customers with empathy and professionalism, even in challenging situations
What we’re looking for:
- Proven experience in income recovery or tenancy sustainment within social housing
- A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
- Someone who’s target-driven but always customer-focused
- A self-starter who thrives in a fast-paced, mobile role
- Knowledge of welfare benefits, housing legislation, and court procedures
- Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
- A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits
- Able to complete an enhanced DBS check
Closing Date: Thursday 4 June 2026. Interviews will take place at our office in Tewkesbury.
What we offer:
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Our commitment to equality, diversity and inclusion:
We are proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud “Disability Confident” (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. In particular, we welcome those who have been historically underrepresented in areas of our workforce, including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Housing Income Officer in Tewkesbury employer: Bromford Housing Group
As a Housing Income Officer with us, you'll be part of a supportive and inclusive team that values your contributions and prioritises your professional growth. Our flexible working arrangements allow you to balance your work and personal life while benefiting from performance-related pay, generous holiday allowances, and a comprehensive Employee Assistance Programme. Located in Gloucestershire, we are committed to fostering a diverse workplace where everyone feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Officer in Tewkesbury
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experience aligns with the role of a Housing Income Officer and be ready to share specific examples.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows that you’re engaged and serious about the position. Ask about their approach to supporting vulnerable customers or how they measure success in income recovery.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Mention something specific from your conversation to remind them of your fit for the Housing Income Officer role.
We think you need these skills to ace Housing Income Officer in Tewkesbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income recovery and tenancy sustainment. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Housing Income Officer, you'll need to communicate effectively. Use your application to demonstrate your confident communication style and problem-solving abilities. Share examples of how you've successfully supported customers in challenging situations.
Highlight Your Knowledge:We’re looking for someone who knows their stuff when it comes to welfare benefits and housing legislation. Make sure to mention any relevant qualifications or experiences that show you’re up to speed with the legal processes and documentation involved.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Bromford Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, housing legislation, and court procedures. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Empathy
As a Housing Income Officer, you'll be dealing with vulnerable customers. Prepare examples of how you've supported individuals in challenging situations before. This will demonstrate your ability to handle sensitive matters with care and professionalism.
✨Be Data-Savvy
Familiarise yourself with the housing systems and Microsoft tools mentioned in the job description. Bring examples of how you've used data to inform your decisions or improve outcomes in previous roles. This will highlight your analytical skills and attention to detail.
✨Practice Your Communication Skills
Since this role requires confident communication, practice articulating your thoughts clearly. You might even want to rehearse presenting a case as if you were in court. This will help you feel more at ease during the interview and showcase your ability to communicate effectively.
