At a Glance
- Tasks: Help customers manage their accounts and provide tailored advice on benefits and budgeting.
- Company: A supportive organisation focused on equality, diversity, and community impact.
- Benefits: Flexible working, performance-related pay, generous holiday, and wellness support.
- Other info: Join a team that values empathy and professionalism while supporting vulnerable customers.
- Why this job: Make a real difference in people's lives while developing your career in a dynamic environment.
- Qualifications: Experience in income recovery or social housing, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Location: Tamworth, Lichfield & Surrounding Areas
Contract: 12-Month Fixed-term
Workstyle: Roaming – a mix of homeworking, office, and customer home visits
Operational base: Telford, Lichfield and surrounding areas
Closing date: Thursday 4 June 2026. Interviews will take place at our office in Lichfield.
What you’ll be doing:
- Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
- Providing tailored advice on benefits, budgeting, and income maximisation
- Taking proactive steps to recover rent arrears and meet performance targets
- Preparing and presenting cases in court, with confidence in legal processes and documentation
- Using data and insight to inform your approach and continuously improve results
- Working closely with colleagues across housing, support, and external agencies
- Supporting vulnerable customers with empathy and professionalism, even in challenging situations
What we’re looking for:
- Proven experience in income recovery or tenancy sustainment within social housing
- A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
- Someone who’s target-driven but always customer-focused
- A self-starter who thrives in a fast‑paced, mobile role
- Knowledge of welfare benefits, housing legislation, and court procedures
- Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
- A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits
- Able to complete an enhanced DBS check
What we offer:
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Our commitment to equality, diversity and inclusion: We encourage people from all sections of our community to apply for jobs with us. We welcome those who have been historically underrepresented in our workforce, including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Roaming Housing Income Advisor – Arrears & Benefits in Tamworth employer: Bromford Housing Group
As a Roaming Housing Income Advisor, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, competitive benefits, and a commitment to diversity, our organisation empowers you to make a meaningful impact in the community while enjoying a balanced work-life dynamic. Our operational base in Telford and Lichfield offers a vibrant environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Roaming Housing Income Advisor – Arrears & Benefits in Tamworth
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can tailor your answers to show how you fit into their culture and mission. Plus, it’ll help you ask insightful questions that impress the interviewers!
✨Tip Number 2
Practice your responses to common interview questions, especially those related to income recovery and customer support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Don’t forget to highlight your soft skills! As a Roaming Housing Income Advisor, empathy and communication are key. Share examples of how you've supported vulnerable customers in the past to demonstrate your ability to handle challenging situations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Good luck!
We think you need these skills to ace Roaming Housing Income Advisor – Arrears & Benefits in Tamworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income recovery and tenancy sustainment. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Roaming Housing Income Advisor, you'll need to communicate effectively with customers and colleagues. Use your application to demonstrate your confident communication style and problem-solving abilities. Share examples that reflect your empathetic approach!
Highlight Your Knowledge:We’re looking for someone who knows their stuff when it comes to welfare benefits and housing legislation. Make sure to mention any relevant qualifications or experiences that show you’re up to speed with the legal processes and documentation involved.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Bromford Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, housing legislation, and court procedures. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Empathy
As a Roaming Housing Income Advisor, you'll be dealing with vulnerable customers. Prepare examples of how you've supported individuals in challenging situations before. This will demonstrate your ability to handle sensitive matters with care and professionalism.
✨Be Data-Savvy
Familiarise yourself with the housing systems and Microsoft tools mentioned in the job description. Bring examples of how you've used data to inform your decisions or improve outcomes in previous roles. This will highlight your analytical skills and attention to detail.
✨Practice Your Communication Skills
Since this role requires confident communication, practice articulating your thoughts clearly. You might even want to rehearse presenting a case as if you were in court. This will help you feel more at ease during the interview and showcase your ability to communicate effectively.
