At a Glance
- Tasks: Manage customer accounts, provide tailored advice, and support vulnerable customers with empathy.
- Company: Dynamic housing organisation committed to equality and community support.
- Benefits: Flexible working, performance-related pay, generous holiday, and a £500 annual benefits allowance.
- Other info: Join a diverse team and enjoy excellent training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in income recovery, strong communication skills, and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Tamworth, Lichfield & Surrounding Areas
Contract: 12-Month Fixed-term
Workstyle: Roaming – a mix of homeworking, office, and customer home visits
Operational base: Telford, Lichfield and surrounding areas
Closing date: Thursday 4 June 2026. Interviews will take place at our office in Lichfield.
What you’ll be doing:
- Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
- Providing tailored advice on benefits, budgeting, and income maximisation
- Taking proactive steps to recover rent arrears and meet performance targets
- Preparing and presenting cases in court, with confidence in legal processes and documentation
- Using data and insight to inform your approach and continuously improve results
- Working closely with colleagues across housing, support, and external agencies
- Supporting vulnerable customers with empathy and professionalism, even in challenging situations
What we’re looking for:
- Proven experience in income recovery or tenancy sustainment within social housing
- A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
- Someone who’s target-driven but always customer-focused
- A self-starter who thrives in a fast‑paced, mobile role
- Knowledge of welfare benefits, housing legislation, and court procedures
- Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
- A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits
- Able to complete an enhanced DBS check
What we offer:
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Our commitment to equality, diversity and inclusion: We encourage people from all sections of our community to apply for jobs with us. We welcome those who have been historically underrepresented in our workforce, including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Housing Income Officer in Tamworth employer: Bromford Housing Group
As a Housing Income Officer, you will thrive in a supportive and flexible work environment that prioritises employee well-being and professional growth. With a commitment to diversity and inclusion, our company offers a range of benefits including performance-related pay, generous holiday allowances, and an annual benefits budget, all while empowering you to make a meaningful impact in the community. Join us in Tamworth and Lichfield, where your skills in income recovery and customer support will be valued and developed in a dynamic, mobile role.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Officer in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to income recovery and customer support. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your past successes in managing customer accounts or recovering rent arrears. Use data and insights to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Housing Income Officer in Tamworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income recovery and tenancy sustainment. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Housing Income Officer, you'll need to communicate effectively with customers and colleagues. Use your application to demonstrate your confident communication style and problem-solving abilities. Share examples that show how you’ve handled challenging situations with empathy.
Highlight Your Knowledge:We’re keen on candidates who understand welfare benefits, housing legislation, and court procedures. Make sure to mention any relevant training or experience you have in these areas. It’ll help us see that you’re ready to hit the ground running!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in this digital age!
How to prepare for a job interview at Bromford Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, housing legislation, and court procedures. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Empathy
As a Housing Income Officer, you'll be dealing with vulnerable customers. Prepare examples of how you've supported individuals in challenging situations before. This will demonstrate your ability to handle sensitive matters with care and professionalism.
✨Be Data-Savvy
Familiarise yourself with the housing systems and Microsoft tools mentioned in the job description. Bring examples of how you've used data to inform your decisions or improve outcomes in previous roles. This will highlight your analytical skills and attention to detail.
✨Practice Your Communication Skills
Since this role requires confident communication, practice articulating your thoughts clearly. You might even want to rehearse presenting a case as if you were in court. This will help you feel more at ease during the interview and showcase your ability to communicate effectively.
