At a Glance
- Tasks: Coordinate service delivery and manage schedules for heating engineers in a dynamic environment.
- Company: Join a supportive team dedicated to delivering essential gas services.
- Benefits: Competitive salary, flexible working, generous leave, and health benefits.
- Other info: Embrace diversity and inclusion in a role that values your contributions.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience in service coordination and strong IT skills required.
The predicted salary is between 30073 - 30073 £ per year.
Service Coordinator – Chipping Sodbury
We are looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in‑house gas services to our customers.
This is a part‑time, office‑based role working 24.5 hours per week. The working pattern is:
Responsibilities
- Plan daily schedules for heating engineers and coordinate the end‑to‑end delivery of services and repairs.
- Allocate emergency, urgent, and routine work to engineers effectively.
- Monitor service requests, job progress, and productivity using digital scheduling platforms.
- Liaise with customers, suppliers, and internal teams regarding service issues.
- Ensure all operational processes meet quality, safety, and compliance standards.
- Assist with the compilation of performance reports, including KPIs and customer satisfaction data.
Skills and Experience
- Experience in service coordination, planning, compliance, or a similar fast‑paced environment.
- Strong IT skills with a flexible and adaptable approach to work.
- Excellent communication and interpersonal skills, with a friendly and professional attitude.
- Strong organisational skills and attention to detail.
Benefits
- £30,572.91 per year (pro‑rata), with annual review.
- £500 per year towards private medical, dental, gym membership, or insurance.
- 27 days annual leave plus bank holidays (pro‑rata), with the option to buy and sell leave.
- Pension with employer contributions of up to 10%.
- Life assurance and wellbeing support for you and your family.
- Flexible working options where appropriate.
- Performance related pay based on shared success.
- Employee Assistance Programme providing 24/7 virtual GP access, prescription service, and talking therapies.
- Generous holiday, occupational sick pay and paid family leave.
- Annual allowance of £500 to spend on benefits of your choosing.
- Other Requirements
- A Basic DBS check is required (arranged by BFL).
- Equal Opportunities
We are committed to equality, diversity and inclusion.
We encourage people from all sections of our community to apply, particularly those who have been historically underrepresented in our workforce, including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
How to Apply
Apply today or get in touch for a quick, informal chat – we’re happy to talk through the role before you apply:
Please apply early, as we may close the vacancy if we receive a high volume of applications.
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Service Coordinator employer: Bromford Housing Group
Bromford Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on delivering high-quality housing solutions in South Gloucestershire, employees benefit from a hybrid working model, a company car or cash allowance, and opportunities to lead impactful projects that enhance community living. Join us to be part of a team that values collaboration, innovation, and the development of your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bromford Housing Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bromford Housing Group and let us see your personality shine through!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bromford Housing Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Bromford Housing Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bromford Housing Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bromford Housing Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bromford Housing Group will surely appreciate.
