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- Tasks: Manage a patch of homes, ensuring they are well-maintained and supporting vulnerable customers.
- Company: Join Bromford, a leading housing association dedicated to investing in homes and relationships.
- Benefits: Enjoy flexible working options, a supportive culture, and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable skills in a vibrant environment.
- Qualifications: Experience in customer-facing roles, strong communication skills, and a full driving licence required.
- Other info: Apply by 20 July 2025; interviews at Riverside Court, Chipping Sodbury.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About the Role: This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of around two hundred homes inthe Cadbury Heathpatchincluding, new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities:Day-to-day tasks involvemanagingtenancy sign ups,changes, addressing anti-social behaviour,safeguarding, court work and evictions where necessary. You’ll have a holistic customer approach,building positive relationships within thelocal community, to make a meaningfulimpact on our customers\’ lives.
Working closely with our maintenance and lettings teams, you’lleffectively allocate empty homes andmanage customers’ expectations regarding repairs, as well as escalateproperty maintenance issues.
What We’re Looking For:To succeedin this role, you should genuinely careabout people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communicationskills will thrive, along with those who embrace difficult conversations with empathy and professionalism.
This position is full-time, permanent andsubject to anenhancedDBS check.You’ll manage a patch of homes in the Cadbury Heath and surrounding areas. Regular home working is available.
You will be someone who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Will be a great ambassador for Bromford
- Has access to a vehicle and a full driving licence.
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.
If you’re ready to make a difference and grow your career with us, apply today!
The closing date is Sunday 20 July 2025. Interviews will be taking placeat our Riverside Court office, Chipping Sodbury.
About us
We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we’re only just getting started.
Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.
With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).
We’re a place for people determined to make a difference.
Bromford. A place to make your own.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud \”Disability Confident\” (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
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Neighbourhood Coach employer: Bromford Housing Group
Contact Detail:
Bromford Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach
✨Tip Number 1
Familiarise yourself with the local community in Cadbury Heath. Understanding the demographics, challenges, and needs of the residents will help you build rapport and demonstrate your commitment to making a positive impact.
✨Tip Number 2
Highlight your experience in managing customer relationships, especially in challenging situations. Be prepared to share specific examples of how you've successfully navigated difficult conversations or resolved conflicts in previous roles.
✨Tip Number 3
Showcase your ability to work collaboratively with various teams, such as maintenance and lettings. Discuss any past experiences where teamwork led to improved outcomes for customers or enhanced service delivery.
✨Tip Number 4
Demonstrate your resilience and tenacity by sharing stories of how you've overcome obstacles in your previous roles. This will illustrate your determination to achieve the best outcomes for customers and your ability to thrive in a busy environment.
We think you need these skills to ace Neighbourhood Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in housing management. Use specific examples that demonstrate your ability to manage a varied workload and build relationships within the community.
Craft a Compelling Cover Letter: In your cover letter, express your genuine care for people and your resilience. Mention how your previous experiences align with the responsibilities of a Neighbourhood Coach, and showcase your communication skills and ability to handle difficult conversations.
Highlight Relevant Skills: Emphasise skills such as influencing, negotiating, and relationship building in your application. Provide concrete examples of how you've successfully used these skills in past roles to achieve positive outcomes.
Show Your Commitment to Diversity: Reflect on your understanding of diversity and inclusion in your application. Mention any experiences you have that demonstrate your commitment to creating an inclusive environment, aligning with Bromford's values.
How to prepare for a job interview at Bromford Housing Group
✨Show Your Passion for Community
As a neighbourhood coach, it's crucial to demonstrate your genuine care for people and the community. Share examples of how you've positively impacted your previous communities or customers, highlighting your commitment to building relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle difficult situations, such as anti-social behaviour or safeguarding issues. Prepare specific examples from your past experiences where you successfully navigated similar challenges with empathy and professionalism.
✨Highlight Your Resilience and Tenacity
This role requires someone who can manage a busy workload and remain resilient under pressure. Be ready to discuss times when you faced obstacles and how you overcame them, showcasing your determination to achieve positive outcomes.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've used your influencing and negotiating skills to build relationships and resolve conflicts in the past.