Lettings Advisor

Location: Chipping Sodbury, BS37 6JX

Contract: Part-time, 22.5 hours per week, over 4 days

Workstyle: Roaming - a mix of working from home and office

Closing Date: Sunday 6 September 2026.

Do you enjoy helping people take the next step into a home of their own? If delivering great customer service and building strong relationships motivates you, you could be exactly who we're looking for as a Lettings Adviser at Bromford. Our lettings team plays a vital role in helping customers access homes and garages, managing the day-to-day delivery of lettings across our communities.

You’ll guide new customers through the lettings process, ensuring records are accurate and that all activities are delivered in line with our policies and procedures. You’ll ensure the accurate set-up of tenancies and completion of relevant pre-tenancy checks, working closely with our empty homes team to minimise void periods and help customers move into their new homes sooner. You’ll also maintain and manage property shortlists, ensuring a fair and transparent allocation process.

Every day will be different in this varied role, where you'll support customers with the lettings of both homes and garages across our communities. The caseload is diverse, comprising a mix of straightforward cases and more complex situations, ensuring a dynamic and rewarding workload. You'll work at pace to help us meet key performance goals, but the real reward comes from seeing people and families settle into their own homes, where they can build brighter futures, thrive, and create a place they are proud to call home.

You’ll be based from our Chipping Sodbury office, with regular home working available. This is a roaming role, with occasional travel to our head office in Tewkesbury for team meetings, training and wider business activities. A basic DBS check is required.

What we’re looking for:

• Customer-focused experience: you’ve previously worked in a customer-facing role. While experience in housing or lettings is a plus, a passion for customer service is what matters most.
• Strong communication skills: You communicate warmly and effectively with both colleagues and customers.
• Resilience and adaptability: You can stay positive, proactive and composed when handling varied and sometimes challenging situations.
• Accuracy, attention to detail and initiative: Accuracy is critical in this role. You take pride in getting things right first time, maintaining accurate records, completing checks thoroughly, and using your initiative to identify and resolve issues before they impact customers, colleagues or the business.
• Organisational skills: You can prioritise and manage your workload efficiently.
• Enthusiasm for the role: You’re committed to helping customers access the homes and services they need, delivering a positive lettings experience from start to finish.
• Team player: You thrive in a high-performing team, helping us meet our KPIs while letting homes and garages fairly and transparently, in line with our policies.
• Tech-savvy: Strong IT skills, keen attention to detail, and an excellent work ethic are essential.
• A great ambassador: You embody our values of Customer-driven, Ambitious and All-in, representing Bromford Flagship LiveWest positively in everything you do.

What we offer:

• Hybrid working, with the flexibility to work across our main locations and home.
• Occupational Health, mental health first aiders, menopause champions and annual health checks.
• A choice of pension schemes with employer contributions of up to 10%.
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family.
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more.
• Generous holiday, occupational sick pay and paid family leave.
• Fully funded CIH qualification, if it’s a requirement of your role.

About us:

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we’re only just getting started. Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values. We’re a place for people determined to make a difference. Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion:

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.