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- Tasks: Manage lettings process, ensuring homes are let quickly and fairly.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Flexible work from home options, competitive salary, and career development opportunities.
- Why this job: Make a real difference in communities while developing your skills.
- Qualifications: Resilience, strong communication skills, and a positive attitude are essential.
- Other info: Be part of an inclusive culture that values diversity and growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Roaming – a mix of working from home and office
Closing Date: Sunday 28 September 2025
Are you resilient, tenacious, and confident in handling challenging conversations? We’re looking for a Lettings Advisor who can combine excellent customer service with the ability to stay calm under pressure, make fair decisions, and communicate clearly—even when the conversations are tough.
What you’ll do
As a Lettings Advisor, you’ll play a key role in ensuring our homes are let quickly, fairly, and in line with policy. You’ll manage the end-to-end lettings process, from verifying applications and arranging viewings to liaising with local authorities, external agencies, and internal teams. This is not a field-based role, but you’ll work flexibly between home and office locations.
What we’re looking for
We need someone who brings more than just admin skills. You’ll need:
- Resilience and tenacity – to manage competing priorities and keep things moving.
- Confidence in challenging situations – able to be firm but fair when making decisions.
- Empathy and professionalism – balancing customer needs with business requirements.
- Strong communication skills – both written and verbal, to explain decisions clearly.
- Attention to detail – ensuring compliance with policies and legislation.
Experience in social housing or lettings is desirable, but what matters most is your attitude, adaptability, and ability to build positive relationships.
You’ll be based in our Lichfieldoffice with regular home working available. A basic DBS check is required.
Why Bromford?
By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and southwest of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
Join us to help create communities where people can put down roots, feel secure, and thrive.
For more information, please refer to the full job description attached to this advert.
Ready to apply?
If you’re ready to make a real difference and thrive in a role where no two days are the same, we’d love to hear from you. The closing date is Sunday 28 September 2025. Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest.
Apply now and help us create thriving communities.
About us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
But we’re only just getting started.
Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.
And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.
With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/).
We’re a place for people determined to make a difference.
Bromford. A place to make your own.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud \”Disability Confident\” (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
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Lettings Advisor employer: Bromford Housing Group
Contact Detail:
Bromford Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bromford's website and social media. Understanding their values will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since you'll be handling tough conversations as a Lettings Advisor, role-play with a friend or family member to get comfortable explaining decisions clearly and confidently.
✨Tip Number 3
Show off your resilience! Think of examples from your past where you've managed competing priorities or handled challenging situations. This will demonstrate your tenacity and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Bromford team and making a difference in the community.
We think you need these skills to ace Lettings Advisor
Some tips for your application 🫡
Show Your Resilience: In your application, highlight experiences where you've had to stay calm under pressure. We want to see how you handle challenging situations, so share specific examples that showcase your tenacity and ability to make fair decisions.
Communicate Clearly: Strong communication skills are key for a Lettings Advisor. Make sure your written application is clear and concise. Use straightforward language to explain your experiences and how they relate to the role—this will help us see your potential right away!
Attention to Detail Matters: We’re looking for someone who pays attention to the little things. Double-check your application for any typos or errors, and ensure that you’ve followed all instructions. This shows us that you understand the importance of compliance and detail in the lettings process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Bromford Housing Group
✨Know Your Stuff
Before the interview, make sure you understand the lettings process and the key responsibilities of a Lettings Advisor. Brush up on relevant policies and legislation, as well as any recent news about the housing sector. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Show Your Resilience
Prepare examples from your past experiences where you've demonstrated resilience and tenacity. Think about times when you had to handle challenging conversations or manage competing priorities. Being able to articulate these situations will highlight your ability to stay calm under pressure, which is crucial for this role.
✨Communicate Clearly
Practice your communication skills before the interview. You might be asked to explain complex decisions or policies, so being clear and concise is key. Consider doing mock interviews with a friend or family member to refine your verbal communication and ensure you can convey your thoughts effectively.
✨Empathy is Key
As a Lettings Advisor, you'll need to balance customer needs with business requirements. Prepare to discuss how you've shown empathy in previous roles. Think about how you can demonstrate that you understand the importance of building positive relationships while still making fair decisions.
