At a Glance
- Tasks: Support customers in managing their tenancies and improving financial wellbeing.
- Company: Join Bromford Flagship LiveWest, a leading affordable housing provider.
- Benefits: Flexible working, performance-related pay, generous holiday, and wellness support.
- Other info: Inclusive culture with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives and strengthen communities.
- Qualifications: Experience in housing income management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Contract: Permanent, Full-time
Hours: 37.5 hours per week, Monday–Friday
Contractual base: Chipping Sodbury
Workstyle: Roaming
Closing date: Sunday 19 July 2026
We’re looking for a Housing Income Officer to join our team, managing a patch of customer accounts and supporting customers to sustain their tenancies and improve their financial wellbeing. This is a role where you’ll make a real difference to people’s lives. In this role, you’ll take ownership of income collection across your patch, working closely with customers to provide advice, guidance and practical support. From helping maximise income and manage rent accounts to preparing cases for court where needed, you’ll play a key role in delivering positive outcomes for both our customers and the business.
You’ll also be part of our Place-based way of working. This means you’ll be embedded within a local community, working alongside neighbourhood and other frontline colleagues to deliver a joined‑up, customer‑focused service. By being visible and connected in your patch, you’ll build strong relationships, understand local needs, and take a proactive approach to supporting sustainable tenancies and stronger neighbourhoods.
What you’ll be doing:
- Managing a patch of accounts, supporting customers to maintain their tenancies
- Providing advice on rent, arrears, budgeting and welfare benefits
- Preparing and presenting cases at court where required
- Working collaboratively with local teams to deliver joined‑up outcomes
What we’re looking for:
- Experience in housing income management, benefits or money advice
- Strong understanding of welfare benefits and income collection
- Confident communicator, able to build trust and manage challenging conversations
- Resilient, organised and focused on achieving positive outcomes
You’ll be joining a team that is customer‑driven, ambitious and all‑in, where your work will have a direct impact on the communities we serve.
What we offer:
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance‑related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
We’re Bromford Flagship LiveWest (BFL), a place‑based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.
Why our work matters:
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future. Through place‑based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.
We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future‑ready skills and perform at their best, all within a supportive and inclusive culture guided by our values. We’re a place for people determined to make a difference.
Bromford Flagship LiveWest. A place to make your own.
Our commitment to equality, diversity and inclusion:
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values‑driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud Disability Confident (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Income Officer employer: Bromford Housing Group
Bromford Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on delivering high-quality housing solutions in South Gloucestershire, employees benefit from a hybrid working model, a company car or cash allowance, and opportunities to lead impactful projects that enhance community living. Join us to be part of a team that values collaboration, innovation, and the development of your career.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Bromford Housing Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Bromford Housing Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Bromford Housing Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Bromford Housing Group. Apply directly through us to stand out!
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Bromford Housing Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Income Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Bromford Housing Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Bromford Housing Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
