At a Glance
- Tasks: Manage customer accounts, provide tailored advice, and recover rent arrears.
- Company: A supportive organisation committed to equality and diversity.
- Benefits: Flexible working, performance pay, generous holiday, and wellness support.
- Other info: Join a diverse team in a dynamic role with excellent growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in income recovery, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
About the role
This is a Secondment, Full Time vacancy. Contract: 12-Months Fixed-Term. Workstyle: Roaming - a mix of homeworking, office, and customer home visits. Operational base: Gloucestershire.
What you’ll be doing:
- Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes.
- Providing tailored advice on benefits, budgeting, and income maximisation.
- Taking proactive steps to recover rent arrears and meet performance targets.
- Preparing and presenting cases in court, with confidence in legal processes and documentation.
- Using data and insight to inform your approach and continuously improve results.
- Working closely with colleagues across housing, support, and external agencies.
- Supporting vulnerable customers with empathy and professionalism, even in challenging situations.
What we’re looking for:
- Proven experience in income recovery or tenancy sustainment within social housing.
- A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy.
- Someone who’s target-driven but always customer-focused.
- A self-starter who thrives in a fast-paced, mobile role.
- Knowledge of welfare benefits, housing legislation, and court procedures.
- Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy.
- A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits.
- Able to complete an enhanced DBS check.
Closing Date: Thursday 4 June 2026. Interviews will take place at our office in Tewkesbury.
What we offer:
- Flexible and hybrid working; many roles support working across our main locations and home.
- Performance related pay based on shared success.
- A choice of pension schemes with employer contributions of up to 10%.
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family.
- Generous holiday, occupational sick pay and paid family leave.
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more.
Our commitment to equality, diversity and inclusion:
We are proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud “Disability Confident” (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. In particular, we welcome those who have been historically underrepresented in areas of our workforce, including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Housing Income Officer employer: Bromford Housing Group
As a Housing Income Officer with us, you'll join a supportive and inclusive team dedicated to making a positive impact in the Gloucestershire community. We offer flexible working arrangements, generous benefits including performance-related pay and a £500 annual allowance for personal development, and a commitment to employee growth through training and career advancement opportunities. Our recognition as a Great Place to Work reflects our values-driven culture where diversity is celebrated, ensuring that every team member feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and customer support. Use role-play with a friend or family member to build your confidence and refine your answers. Remember, showing empathy and professionalism is key!
✨Tip Number 3
Research the company culture and values before your interview. This will help you tailor your responses and demonstrate that you're a great fit for their team. Plus, it shows you’re genuinely interested in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Income Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income recovery and tenancy sustainment. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Housing Income Officer, you'll need to communicate effectively. Use your application to demonstrate your confident communication style. Share examples of how you've successfully interacted with customers or presented cases in challenging situations.
Highlight Your Problem-Solving Abilities:We love self-starters who can tackle issues head-on! In your application, mention specific instances where you’ve solved problems or improved processes. This will show us that you’re not just target-driven but also customer-focused.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Bromford Housing Group
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, housing legislation, and court procedures. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Empathy
As a Housing Income Officer, you'll be supporting vulnerable customers. Prepare examples from your past experiences where you've demonstrated empathy and professionalism, especially in tough situations. This will highlight your ability to connect with clients on a personal level.
✨Be Data-Savvy
Since the role involves using data to inform your approach, come prepared to discuss how you've used data in previous roles. Think about specific instances where your attention to detail and data accuracy led to successful outcomes.
✨Practice Your Communication Skills
You'll need to present cases in court and communicate effectively with various stakeholders. Practise articulating your thoughts clearly and confidently. Consider doing mock interviews or role-playing scenarios to get comfortable with this aspect of the job.
