Compliance QA Analyst

Contract: Permanent
Hours: Full Time, 37.5 hours per week, Monday-Friday
Contractual base: Wolverhampton
Operational requirement: Predominantly desk-based, with occasional travel for team collaboration, meetings and business requirements

Help keep our customers safe through data, insight and assurance

At Bromford Flagship LiveWest (BFL), every compliance programme relies on accurate data. When information is missing, incorrect or inconsistent, customer safety can be put at risk. That's why we're looking for a Compliance QA Analyst who can interrogate data, challenge assumptions and provide assurance that our compliance programmes remain accurate, robust and effective.

As part of our compliance assurance team, you'll work closely with colleagues across both Bromford and Flagship, supporting services delivered across our wider housing portfolio. While the role is predominantly desk-based in the Wolverhampton area, you'll occasionally may need to collaborate in person with team members based in Wolverhampton (WV10 6TB), Lichfield, Tewkesbury, Chipping Sodbury and Norwich. We welcome applications from candidates across our operating regions and offer flexible ways of working to support collaboration and performance.

This is an exciting opportunity to join a team that provides assurance across some of the most critical areas of our business. You'll play a key role in identifying risks, investigating exceptions, improving data quality and providing confidence that our homes remain safe, compliant and properly maintained.

If you enjoy working with data, spotting trends, finding gaps and solving problems, this could be the perfect role for you.

What you'll be doing

Working closely with the QA Manager and wider Compliance team, you'll:

• Carry out quality assurance checks and data reconciliations across compliance programmes
• Analyse large and complex datasets to identify anomalies, risks and exceptions
• Investigate discrepancies between systems and ensure corrective actions are completed
• Monitor and report on compliance data quality, trends and performance
• Support testing of new systems, reports and automated reconciliation processes
• Validate information held within compliance systems and dashboards
• Produce assurance findings and insights for operational teams and leaders
• Help strengthen data integrity across regulatory compliance services

What we are looking for

We're particularly interested in hearing from candidates who have:

• Good working knowledge of social housing landlord compliance, including the Big Six compliance areas and the importance of accurate compliance data in maintaining customer safety and regulatory assurance
• Experience analysing compliance, asset or property-related data
• Strong Excel skills, including VLOOKUPs, Pivot Tables, data validation and analysis of large datasets from multiple sources
• Experience identifying data gaps, inconsistencies and exceptions across multiple systems
• Experience investigating exception reports and identifying data anomalies, gaps and compliance risks
• Excellent analytical and problem-solving skills
• A meticulous approach and high attention to detail
• Experience using reporting tools such as Power BI and business systems such as Microsoft Dynamics 365 or similar
• The ability to explain findings and recommendations to both technical and non-technical audiences

You may currently work within compliance, asset management, data quality, business intelligence, governance, assurance or a related analytical role and be looking to develop your career within a values-led organisation.

This is an opportunity to influence customer safety outcomes on a large scale. Your work will directly support the accuracy of our compliance programmes and help ensure we continue to meet our regulatory obligations while providing safe homes for our customers.

You'll join a collaborative team where curiosity, challenge and continuous improvement are encouraged, and where your insight can genuinely make a difference.

What we offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.