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- Tasks: Lead projects to adapt homes for customers, ensuring quality and compliance.
- Company: Join Bromford, a leading housing association dedicated to community support.
- Benefits: Enjoy flexible working, generous holidays, and wellbeing support for you and your family.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in people's lives by enabling independence through home adaptations.
- Qualifications: Experience in customer service and knowledge of building regulations is essential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Chipping Sodbury
About the role
We’re looking for an Adaptations & Customer Alterations Surveyor on a fixed-term contract of up to 12 months to lead our adaptations and customer alterations service. You’ll manage projects and contracts, approvals, and work directly with customers to ensure our homes meet their needs, enabling independence and supporting families to thrive.
What you’ll do
- Manage adaptation requests and customer improvements, ensuring quality, compliance, and value for money.
- Work closely with customers and Occupational Therapists to deliver safe, suitable adaptations.
- Oversee contractors and suppliers, monitor performance, and ensure budgets are met.
- Prepare contract documentation, drawings, and specifications, and secure statutory approvals where required.
- Promote collaboration across the business and maintain high standards of customer care.
What we’re looking for
- Experience working directly in customers’ homes with sensitivity and professionalism.
- Knowledge of building regulations, planning legislation, and general construction in social housing.
- Desirable: experience in property adaptations, budget and contract management, and contractor oversight.
- Degree, NEBOSH, or equivalent property/construction qualification, and/or relevant experience.
- Professional membership (CIOB or RICS) desirable.
Additional requirements
- Full UK driving licence and willingness to travel.
- Ability to pass an Enhanced DBS check.
- Competent with mobile devices, email, and IT systems.
Closing date: 20th January 2026
Interview date: 28th & 30th January & 3rd February 2026
What we offer
- Annual performance review with bonus linked to individual and company results.
- Regular salary with annual review, and a choice of pension schemes offering employer contributions up to 10%.
- Flexible working opportunities, with hybrid working arrangements available for some roles.
- Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave.
- Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services and talking therapies.
- ÂŁ500 annual allowance to spend on benefits of your choice, plus retail and lifestyle discounts on shopping, clothing, electronics and more.
- Paid professional fees for relevant memberships or accreditation.
- Clear development pathways, professional training, and the chance to grow your career.
About us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we’re only just getting started. Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values. We’re a place for people determined to make a difference. Bromford. A place to make your own.
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud “Disability Confident” (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Adaptations and Customer Alterations Surveyor in Chipping Sodbury employer: Bromford Housing Group
Contact Detail:
Bromford Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adaptations and Customer Alterations Surveyor in Chipping Sodbury
✨Tip Number 1
Get to know the company before your interview! Research Bromford and understand their values, mission, and the communities they serve. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Adaptations and Customer Alterations Surveyor, especially your customer care skills and project management experience.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Ask about their approach to customer alterations or how they ensure quality and compliance in their projects. This shows you're engaged and thinking critically about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Bromford family. Don’t miss out on this opportunity!
We think you need these skills to ace Adaptations and Customer Alterations Surveyor in Chipping Sodbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer alterations and adaptations. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects you've managed!
Showcase Your Customer Focus: Since this role involves working closely with customers, it’s essential to demonstrate your ability to handle sensitive situations professionally. Share examples of how you’ve successfully interacted with clients in the past to meet their needs.
Highlight Relevant Qualifications: If you have a degree or any property/construction qualifications, make sure these are front and centre in your application. Mention any professional memberships too, as they can give you an edge over other candidates.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, so don’t miss out on this opportunity!
How to prepare for a job interview at Bromford Housing Group
✨Know Your Stuff
Make sure you brush up on building regulations, planning legislation, and general construction in social housing. Being able to discuss these topics confidently will show that you’re well-prepared and knowledgeable about the role.
✨Showcase Your Customer Skills
Since this role involves working directly with customers, be ready to share examples of how you've handled customer interactions in the past. Highlight your sensitivity and professionalism, as these traits are crucial for ensuring customer satisfaction.
✨Prepare for Project Management Questions
Expect questions about managing adaptation requests and overseeing contractors. Think of specific projects you've managed, the challenges you faced, and how you ensured quality and compliance while keeping within budget.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of adaptations you’ll be working on, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.