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- Tasks: Support and coach customers in managing their homes while building community relationships.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Flexible working, performance pay, generous holiday, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer-facing roles, resilience, and strong communication skills.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Operational patch: Cannock and Burntwood
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes
Other requirements: Full driving licence and access to a vehicle
If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team. As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.
Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers. Previous housing management experience would be an advantage and will help you quickly build confidence in managing these responsibilities.
Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as expedite any property maintenance issues. To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations. This role is full time and subject to an enhanced DBS check. You’ll travel to and from surrounding areas as required. Regular home working is available.
You will be someone who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Has access to a vehicle and a full driving licence
Why Join Us?
By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
What we offer:
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
About us:
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we’re only just getting started. Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values. We’re a place for people determined to make a difference. Bromford. A place to make your own.
Our commitment to equality, diversity and inclusion:
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Neighbourhood Coach in Cannock employer: Bromford Housing Group
Contact Detail:
Bromford Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach in Cannock
✨Tip Number 1
Get to know the company! Research Bromford and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their community-focused approach.
✨Tip Number 2
Practice your communication skills! As a neighbourhood coach, you'll need to have those tough conversations. Role-play with a friend or family member to build your confidence in discussing sensitive topics and showcasing your coaching abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing management. Building relationships can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Be ready to share your experiences! Think of specific examples from your past roles that demonstrate your resilience, customer-facing skills, and ability to manage a busy workload. These stories will make you stand out during interviews.
We think you need these skills to ace Neighbourhood Coach in Cannock
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see how you genuinely care about making a positive impact in the community and how that aligns with our values at StudySmarter.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles or housing management. We’re looking for self-starters who can manage a busy workload, so be specific about how your past experiences prepare you for this role.
Be Authentic: Don’t shy away from being yourself in your application. We value authenticity and want to know what makes you unique. Share your story and how it connects to the role of Neighbourhood Coach – we love a good narrative!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Bromford Housing Group
✨Know Your Patch
Before the interview, take some time to research Cannock and Burntwood. Familiarise yourself with the community, its needs, and any local services that could be relevant. This will show your potential employer that you’re genuinely interested in the role and understand the area you'll be working in.
✨Showcase Your People Skills
As a neighbourhood coach, building relationships is key. Prepare examples of how you've successfully managed customer interactions in the past. Think about times when you’ve had to navigate difficult conversations or resolve conflicts, and be ready to share these stories during the interview.
✨Demonstrate Resilience
This role requires someone who can handle a busy workload and bounce back from challenges. Be prepared to discuss situations where you’ve faced obstacles and how you overcame them. Highlight your tenacity and ability to stay focused on achieving the right outcomes for customers.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance targets, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
