At a Glance
- Tasks: Lead a team to deliver high-quality housing services and support customers in living independently.
- Company: Join Bromford Flagship LiveWest, a leading affordable housing provider making a real difference.
- Benefits: Enjoy flexible working, performance-related pay, generous holiday, and a £500 annual benefits allowance.
- Other info: Be part of a diverse team committed to equality and inclusion, with opportunities for growth.
- Why this job: Make a meaningful impact in your community while developing your career in a supportive environment.
- Qualifications: Experience in housing or customer services, strong communication skills, and a passion for helping others.
The predicted salary is between 32000 - 34000 £ per year.
Contract: Permanent
Hours: 37.5 hours per week, Mon - Fri
Contractual base: Aylesbury
Additional requirements: Flexibility to support service delivery as required
Closing date: Sunday 9 August 2029
Make a difference where it matters most. We're looking for a Senior Housing Worker to join our team in Aylesbury and help deliver safe, supportive and high-quality services for our customers. This is an opportunity to play a key role within our service, supporting customers to live independently while providing day-to-day leadership and guidance to colleagues. You'll help ensure our services remain responsive, customer-focused and aligned with the needs of the people we support.
If you're passionate about delivering excellent customer outcomes, leading by example and creating a positive environment for both customers and colleagues, we'd love to hear from you.
What you'll be doing:
- Support the effective delivery of services while acting as a role model for colleagues and promoting a culture of continuous improvement.
- Lead and support colleagues in line with service requirements, policies and procedures.
- Act as a positive role model, demonstrating excellent behaviours and customer focus.
- Build strong relationships with customers, colleagues and partner organisations.
- Support the delivery of safe, compliant and customer-centred services.
- Help resolve issues and identify opportunities to improve service delivery.
- Use customer feedback and insight to drive continuous improvement.
- Support the management of budgets and resources within agreed parameters.
- Promote digital solutions and encourage customers to access services independently where appropriate.
- Act as Deputy Manager when required, ensuring continuity of service delivery.
- Champion Bromford Flagship LiveWest policies, procedures and values.
About you:
We're looking for someone who is passionate about supporting people and delivering great services. You'll bring:
- Experience working within housing, supported housing, customer services or a related environment.
- Experience supporting or leading colleagues within a service setting.
- A customer-focused approach and a genuine desire to help people thrive.
- Strong communication and relationship-building skills.
- The ability to work independently and make sound decisions.
- Good organisational skills and the ability to prioritise competing demands.
- A proactive approach to problem solving and service improvement.
- Confidence using digital systems and technology.
At Bromford Flagship LiveWest, our purpose is to help people thrive. You'll be joining a values-led organisation where you'll have the opportunity to make a meaningful difference every day. Driven by our values of Customer-driven, Ambitious and All-in, we're committed to creating great places to live and great places to work.
Please submit your application through our website by Sunday 9 August. Early applications are encouraged as we review throughout the campaign.
What we offer:
- Flexible and hybrid working; many roles support working across our main locations and home.
- Performance related pay based on shared success.
- A choice of pension schemes with employer contributions of up to 10%.
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family.
- Generous holiday, occupational sick pay and paid family leave.
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more.
About us:
We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.
Why our work matters:
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.
Through place-based working, our teams build progress from the ground up. You'll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.
We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values. We’re a place for people determined to make a difference. Bromford Flagship LiveWest. A place to make your own.
Our commitment to equality, diversity and inclusion:
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Senior Housing Worker in Aylesbury employer: Bromford Housing Group
Bromford Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on delivering high-quality housing solutions in South Gloucestershire, employees benefit from a hybrid working model, a company car or cash allowance, and opportunities to lead impactful projects that enhance community living. Join us to be part of a team that values collaboration, innovation, and the development of your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Worker in Aylesbury
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Bromford Housing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Bromford Housing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Bromford Housing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Bromford Housing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Senior Housing Worker in Aylesbury
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Bromford Housing Group:Before hitting send, make sure to tailor your application specifically to Bromford Housing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Bromford Housing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
