At a Glance
- Tasks: Ensure a safe and welcoming environment for residents during night shifts.
- Company: Join Bromford, a leading housing association committed to community and inclusion.
- Benefits: Flexible working, health support, generous holiday, and a £500 annual benefits allowance.
- Other info: Be part of a diverse team dedicated to creating thriving communities.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Customer-focused attitude and ability to work independently under pressure.
The predicted salary is between 11.7 - 14.3 £ per hour.
Contract: Permanent, Part-time
Hours: Sunday and Monday nights, 10pm-9am (20 hours per week)
Contractual base: Griffin Place, Aylesbury
Operational requirement: Night shifts, site-based role
Closing date: Sunday 29 November
Our customers rely on Griffin Place being a safe, secure and welcoming place to call home. As a Night Concierge, you'll play a vital role in creating that environment and providing reassurance and support throughout the night.
What you’ll do:
- Help maintain a safe and secure environment for customers and visitors
- Monitor access to the building and manage visitor entry
- Monitor CCTV and respond appropriately to incidents
- Contact emergency services and out-of-hours support when required
- Support tenancy-related administration tasks
- Work collaboratively with colleagues to ensure excellent customer service
- Promote customer independence and self-service options where appropriate
What we’re looking for:
You’ll be calm under pressure, able to make sound decisions and committed to creating a safe environment for customers. You’ll bring:
- A customer-focused approach
- The ability to work independently and take ownership
- A positive and professional attitude
- Flexibility and reliability within a rota-based service
This role offers the opportunity to make a genuine difference every shift by helping create a safe, supportive and welcoming environment for our customers.
What we offer:
- Hybrid working, with the flexibility to work across our main locations and home
- Occupational Health, mental health first aiders, menopause champions and annual health checks
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
- Generous holiday, occupational sick pay and paid family leave
- Fully funded CIH qualification, if it’s a requirement of your role
About us:
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we’re only just getting started. Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values. We’re a place for people determined to make a difference. Bromford. A place to make your own.
Our commitment to equality, diversity and inclusion:
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Night Concierge - Part-time in Aylesbury employer: Bromford Housing Group
Bromford Flagship LiveWest (BFL) is an exceptional employer that prioritises the well-being of its employees, offering a supportive work culture with no sales pressure and a strong emphasis on work-life balance. With generous benefits including 27 days of leave, excellent on-call pay, and access to company resources, BFL fosters an environment where Domestic Heating Engineers can thrive and grow in their careers while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge - Part-time in Aylesbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bromford Housing Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bromford Housing Group and let us see your personality shine through!
We think you need these skills to ace Night Concierge - Part-time in Aylesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bromford Housing Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Bromford Housing Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bromford Housing Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bromford Housing Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bromford Housing Group will surely appreciate.
