At a Glance
- Tasks: Manage independent living schemes and empower customers through support and engagement.
- Company: A values-driven organisation committed to equality and inclusion.
- Benefits: Flexible working, generous holiday, and a £500 annual benefits allowance.
- Other info: Join a supportive team that values diversity and offers excellent growth opportunities.
- Why this job: Make a positive impact in people's lives while developing your career.
- Qualifications: Customer-focused, organised, and tech-savvy with a full driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Location: Winterbourne (BS36 1JE), Alveston and Olveston - Occasionally wider South Gloucestershire area
Contract Type: 12-month Fixed-term
Hours: Full-time, 37.5 per week, Monday-Friday
Additional information: An enhanced DBS and Adults Barred List is required for this role (provided by us). A full driving licence is essential.
Closing Date: Sunday 26 July 2026 (please apply early – we may close applications sooner if interest is high).
Are you someone who finds purpose in making a positive impact in people's lives? Do you excel in a role where every day brings new opportunities to assist and empower others? If so, we’d love to hear from you!
About the Role
As an Independent Living Scheme Officer, you’ll take the lead in managing our independent living schemes in Winterbourne, Alveston and Olveston. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement – you’ll be at the heart of a thriving community. You’ll also support the management of customer escalations, coordinate communal repairs, and play a role in our Place-Based Project, working collaboratively with customers and members of other teams to find solutions that work for our customers.
What You’ll Be Doing
- Day-to-day management of Independent Living Schemes, managing your own workload
- Working with other teams to ensure that communal areas and facilities are in good order
- Welcoming new customers and conducting annual Independent Living Reviews
- Having monthly contact with all customers
- Facilitating quarterly customer meetings
- Report and manage any Health and Safety issues on the schemes
- Keep accurate records, using Housing Management systems and spreadsheets
- Promote wellbeing and reduce social isolation through activities
- Ensure safeguarding procedures are followed
- Maintain accurate records and contribute to a positive team culture.
About You
We’re looking for someone who is:
- Customer-focused with a passion for delivering excellent service
- Empathetic and resilient, able to handle challenging situations with care
- Organised and proactive, capable of working independently
- Tech-savvy, with experience using Microsoft Office and housing systems
- Knowledgeable in safeguarding, equality & diversity, and health & safety
A full, clean driving licence is essential. There will be occasional travel across South Gloucestershire to cover other schemes and to travel to our regional offices for training.
What we offer
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Our commitment to equality, diversity and inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.
Independent Living Scheme Officer in Alveston employer: Bromford Housing Group
Bromford Housing Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a focus on delivering high-quality housing solutions in South Gloucestershire, employees benefit from a hybrid working model, a company car or cash allowance, and opportunities to lead impactful projects that enhance community living. Join us to be part of a team that values collaboration, innovation, and the development of your career.
