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- Tasks: Engage with tenants, resolve complaints, and organise community initiatives.
- Company: Join Bromford Flagship, a passionate social housing provider.
- Benefits: Competitive salary, great perks, and opportunities for personal growth.
- Why this job: Make a real difference in tackling the housing crisis and shaping communities.
- Qualifications: Customer service experience, strong communication skills, and GCSE level education.
- Other info: Dynamic role with a focus on equality, diversity, and inclusion.
The predicted salary is between 29795 - 29795 £ per year.
Would you like to join us on a mission to tackle the housing crisis in the East of England? We are Bromford Flagship, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you will also enjoy fair pay and some pretty great perks. This role is a fixed term role for 12 months, working 37 hrs per week, Monday-Friday from our office in Riduna Park, Melton or surrounding areas.
What you will be doing:
- Drive forward our tenant voice framework by engaging with tenants and listening to their views.
- Work collaboratively across teams to make the tenant experience easy, empathetic, and low effort.
- Organise and attend community initiatives and engagement activities.
- Own and resolve tenant complaints fairly and swiftly, ensuring accurate records.
- Acknowledge and distribute MP and Housing Ombudsman enquiries promptly.
Our ideal candidate would have experience in a customer-facing role, handling complaints and building relationships. Show passion for delivering outstanding customer service and understanding customer needs. Someone who is highly organised with excellent communication skills and attention to detail. Along with having a creative and proactive approach in finding new ways to engage customers and educated to GCSE level or equivalent.
In return for your hard work, we offer a competitive salary of £29,795.22 per annum and a benefits package. You will gain enhanced communication and influencing skills. Have opportunities to build relationships across the housing sector and help shape better communities. If you are shortlisted, you will be contacted within 14 days. Please be sure to check your spam/junk mail. The closing date for this role is 5th of January.
About Us: Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.
Tenant Voice Officer - Secondment/FTC 12 months in Woodbridge employer: Bromford Flagship
Contact Detail:
Bromford Flagship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Voice Officer - Secondment/FTC 12 months in Woodbridge
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with current employees at Bromford Flagship. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Bromford Flagship's values and recent initiatives. Show us you’re passionate about tackling the housing crisis and how your skills align with our mission.
✨Tip Number 3
Practice your communication skills! Since this role is all about engaging with tenants, being able to articulate your thoughts clearly and empathetically will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Tenant Voice Officer - Secondment/FTC 12 months in Woodbridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for tackling the housing crisis shine through. We want to see how much you care about making a difference in the community and how that aligns with our mission at Bromford Flagship.
Tailor Your Experience: Make sure to highlight your customer-facing experience and any relevant skills in handling complaints. We’re looking for someone who can build relationships, so share specific examples that demonstrate your ability to connect with tenants and understand their needs.
Be Organised and Clear: Keep your application well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate attention to detail, so make sure there are no typos or errors – it shows you care about your application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our benefits package right there.
How to prepare for a job interview at Bromford Flagship
✨Know Your Mission
Before the interview, take some time to understand Bromford Flagship's mission and values. Familiarise yourself with their approach to tackling the housing crisis and how they prioritise Equality, Diversity, and Inclusion. This will help you align your answers with their goals and show that you're genuinely interested in being part of their mission.
✨Showcase Your Customer Service Skills
Since the role involves engaging with tenants and handling complaints, be ready to share specific examples from your past experiences. Think about times when you went above and beyond for a customer or resolved a difficult situation. Highlighting these moments will demonstrate your passion for outstanding customer service and your ability to build relationships.
✨Be Organised and Detail-Oriented
Given the importance of accurate record-keeping and managing tenant complaints, come prepared to discuss how you stay organised in your work. You might want to mention any tools or methods you use to keep track of tasks and ensure nothing slips through the cracks. This will show that you have the attention to detail they’re looking for.
✨Engage Creatively
The role requires finding new ways to engage customers, so think creatively about how you can contribute. Prepare some ideas or initiatives you could propose during the interview. This not only shows your proactive nature but also your commitment to improving the tenant experience, which is key for this position.
