This 12-month fixed-term Service Charge Officer post sits in the Finance department of Bromford Flagship, a housing provider. The role centres on service charge budgets, cost reconciliation and year-end statements, keeping charges accurate and transparent for customers. It combines numerical work with advising customers and colleagues, and suits someone wanting to build housing finance experience in a Monday-to-Friday full-time role. An AAT part-qualification is the minimum, and a DBS check applies.
What the job involves
- Manage service charge enquiries from internal and external customers
- Review service charge costs for accuracy and completeness
- Work with finance colleagues to investigate and resolve discrepancies
- Prepare annual service charge budgets
- Reconcile actual spend against budgets for schemes with variable service charges
- Produce year-end statements of account in line with leases, agreements and legislation
- Advise development and operational teams on service charge matters
- Support continuous improvement and maintain best practice
Qualifications
- AAT part-qualified or equivalent, as a minimum
Experience
- Experience using housing management and accounting systems
- Experience of working collaboratively within teams and projects
Skills & knowledge
- Strong numerical ability
- Strong Excel and general IT skills
- Excellent communication and relationship-building skills
- Knowledge of service charge regulations and processes
Checks & eligibility
- DBS check
Nice to have
- Full AAT qualification or equivalent
What’s offered
- 25 days holiday plus bank holidays, rising to 28 days after 5 years' service
- Agile working
- Family friendly policies
- Health and wellbeing support
- Professional development opportunities
- Access to learning and development through the internal academy
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Service Charge Officer - Fixed Term Contract - 12 months employer: Bromford Flagship
Flagship Services, part of Bromford Flagship, is an exceptional employer dedicated to creating thriving communities across the east, central, and south west of England. With a strong focus on employee development, we offer comprehensive training opportunities, a supportive work culture, and a range of benefits including a work vehicle, tools, uniform, and generous holiday allowances. Join us in Thetford and surrounding areas to make a meaningful impact while enjoying a rewarding career as a Plasterer.
