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- Tasks: Help tenants manage rent and overcome financial challenges while reducing rent debt.
- Company: Join a leading housing provider focused on community services.
- Benefits: Enjoy a range of benefits, including professional development and a supportive work environment.
- Why this job: Make a real difference in people's lives and strengthen communities.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunity to showcase your personality through a video application.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about making a real difference in people’s lives? We’re looking for someone to join our team as a Rent Account Advisor, helping tenants manage their rent and overcome financial challenges. Your work will play a vital role in reducing rent debt, supporting communities, and making renting simple and stress-free. This is a 12 month fixed term contract role, working from our office in Dereham.
In this role, you’ll help tenants stay on top of their rent and support them in overcoming financial challenges. You’ll proactively reach out to those who have missed payments or are at risk of falling into debt, working closely with them to understand their circumstances and create practical action plans. Through ongoing case management and accurate record-keeping, you’ll ensure accounts are brought up to date and remain stable.
You’ll also provide advice on welfare benefits, assist with applications, and connect tenants with specialist agencies when needed. Collaboration is key—you’ll work with colleagues across the business to resolve issues such as property condition, anti-social behaviour, and repairs, all while ensuring compliance with legislation and company policies. This is a rewarding opportunity to reduce rent debt, strengthen communities, and make renting simple and stress-free for our tenants.
What We’re Looking For:
- Customer Service Experience – ideally in a role involving face-to-face or telephone contact.
- Excellent Communication Skills – with strong numeracy and literacy.
- Calm Under Pressure – able to de-escalate challenging conversations professionally.
- Proactive and Organised – capable of managing a varied workload and prioritising effectively.
- Problem-Solving Mindset – able to create practical solutions for tenants in difficult situations.
- Financial Awareness – experience in debt recovery or financial support is desirable.
Please review The Part I Play Statement for additional job details. We offer a great range of benefits. See the full list of benefits.
How to Apply
Click Apply Online below and attach your CV along with a supporting statement explaining why you’re the right person for the job. Prefer to showcase your personality? You can submit a short video (up to 3 minutes) instead—just share the link in the supporting statement box. Please check your email (including spam folders) regularly for updates.
Application Closing Date: 17th of Feb.
Flagship Services is part of Bromford Flagship. By joining us you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.
Rent Account Advisor - 12 month FTC employer: Bromford Flagship
Contact Detail:
Bromford Flagship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Account Advisor - 12 month FTC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Flagship Services and their community-focused approach. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with tenants, it’s crucial to demonstrate your excellent communication abilities. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully helped someone overcome a challenge. Be ready to share these stories during your interview to highlight your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can showcase your personality with a video if you prefer—just make sure to include the link in your supporting statement!
We think you need these skills to ace Rent Account Advisor - 12 month FTC
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you can make a real difference in people’s lives, so share any relevant experiences that highlight your commitment to supporting tenants.
Tailor Your CV and Statement: Make sure your CV and supporting statement are tailored to the Rent Account Advisor role. Highlight your customer service experience and any skills that align with the job description, like problem-solving and financial awareness. We love seeing how you fit into our mission!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and keeping it concise. Avoid jargon and focus on what makes you the best fit for the role. Remember, we’re looking for someone who can communicate effectively with tenants.
Don’t Forget to Follow Up: After you’ve submitted your application through our website, keep an eye on your email for updates. If you haven’t heard back after a week or so, it’s totally fine to send a polite follow-up. We love proactive candidates who show genuine interest!
How to prepare for a job interview at Bromford Flagship
✨Know Your Stuff
Before the interview, make sure you understand the role of a Rent Account Advisor inside and out. Familiarise yourself with common financial challenges tenants face and think about how you can help them. This will show your passion for making a difference and your readiness to tackle the job.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've successfully handled challenging conversations in the past. Think about times when you’ve de-escalated situations or provided support to someone in need—this will highlight your ability to connect with tenants effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've created practical solutions for difficult situations. Whether it’s managing a varied workload or helping someone overcome financial hurdles, showcasing your problem-solving mindset will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company’s approach to tenant support and community engagement. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and goals.
