At a Glance
- Tasks: Engage with tenants, support compliance checks, and resolve issues with empathy.
- Company: Join Gasway, a community-focused team dedicated to improving lives.
- Benefits: Competitive salary, car allowance, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26000 - 30000 £ per year.
Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a proactive and empathetic Resident Liaison Officer to join our team and act as the vital link between Norwich City Council tenants and Gasway's operational delivery teams.
As our Resident Liaison Officer, you will be the face of Gasway within the community. You will spend much of your time engaging directly with tenants, supporting access for compliance checks, helping residents understand upcoming work and ensuring their needs, concerns and experiences shape how we deliver our services. This is a varied, rewarding role where no two days look the same. You will deal with sensitive situations, help resolve issues early, support vulnerable residents and champion social value.
Key Responsibilities:- Build positive relationships with tenants and act as their primary point of contact for gas and electrical compliance activity.
- Support engineers by helping secure access to properties and following up on no access cases.
- Carry out pre project surveys, consultations and quality post checks.
- Work closely with Housing Officers to support vulnerable tenants and ensure timely delivery of essential services.
- Identify safeguarding concerns and escalate appropriately.
- Manage and resolve resident issues and complaints with empathy and professionalism.
- Lead on Social Value initiatives and provide progress updates.
- Maintain accurate digital and manual records and provide timely reporting.
- Drive continuous improvement to enhance customer satisfaction and service delivery.
- Ensure full compliance with Health and Safety, equality and diversity and data protection requirements.
- Work flexibly, including occasional evenings and weekends to support operations.
- A natural communicator, empathetic, approachable and confident working with the public.
- Experienced in supporting residents or customers, especially in challenging or sensitive situations.
- Organised and proactive, able to juggle tasks and keep accurate records.
- Calm under pressure and skilled at resolving issues early and effectively.
- Able to collaborate with engineers, managers, council teams and other stakeholders.
- Competent using MS Office, especially Word and Excel.
- Committed to delivering excellent customer service and upholding safeguarding responsibilities.
- Experience working directly with the public.
- GCSEs or equivalent.
- Full UK Driving Licence.
- Experience in social housing, construction or compliance environments.
- NVQ in Administration or Customer Care.
- Knowledge of repairs or maintenance processes.
- Experience organising resident engagement events.
In return for your hard work, we offer a competitive salary of £31,000-35,000 DOE per annum and a benefits package. £4,800 per year car allowance, with additional reimbursement available for business mileage claims.
You will be part of a supportive team dedicated to improving homes, enhancing safety and delivering meaningful social value across our communities. This role is ideal for someone who cares deeply about people and enjoys working in a dynamic, impactful environment. Ready to make a difference? Apply now and help us deliver safe, high quality services to households across Norwich while building relationships that matter.
Resident Liaison Officer in Norwich employer: Bromford Flagship
Gasway is an exceptional employer that prioritises community engagement and employee development, making it a rewarding place to work as a Resident Liaison Officer. With a strong focus on delivering meaningful social value, employees benefit from a supportive team culture, competitive salary, and opportunities for personal growth while making a tangible difference in the lives of Norwich City Council tenants. Join us to be part of a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Gasway and its values. This will help you connect with the team and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a natural communicator. Try role-playing common scenarios with a friend or family member to build your confidence in handling sensitive situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for residents or customers. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Liaison Officer in Norwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service and community engagement shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've supported residents or handled sensitive situations in the past – this will really resonate with us.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if it helps convey your message better – we love a good list!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bromford Flagship
✨Know Your Community
Before the interview, take some time to research Norwich City Council and Gasway's role in the community. Understanding local issues and how they impact residents will show your genuine interest and commitment to making a difference.
✨Showcase Your Empathy
As a Resident Liaison Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported residents or customers in sensitive situations. This will demonstrate your ability to connect with people and handle challenging scenarios.
✨Highlight Your Organisational Skills
This role requires juggling multiple tasks and maintaining accurate records. Be ready to discuss how you stay organised in your work. You could mention specific tools or methods you use to keep track of tasks and ensure timely follow-ups.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage complaints. Think of potential scenarios you might face as a Resident Liaison Officer and how you would approach them. This will help you articulate your thought process during the interview.
