At a Glance
- Tasks: Deliver outstanding customer service and resolve queries efficiently.
- Company: Join the supportive team at Gasway, a leader in customer service.
- Benefits: Competitive salary, benefits package, and flexible part-time hours.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Experience in phone-based customer service and strong communication skills.
The predicted salary is between 15000 - 20000 £ per year.
Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway as a Customer Service Advisor!
Working Hours: Part-time Monday, Wednesday, Friday & Saturday 8am-5pm (1 hr unpaid lunch)
Key Responsibilities:
- Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
- Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
- Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.
What We’re Looking For:
- Proven experience in a phone-based customer service role.
- Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
- NVQ in Customer Service and educated to GCSE level (desirable).
- Excellent verbal and written communication skills.
- Outstanding customer service skills, including empathy, understanding, and problem-solving.
- Ability to think laterally and work independently when required.
Please see the Job Description for full details of your day-to-day duties and responsibilities. In return for your hard work, we offer a competitive salary of £22,380.80 per annum and a benefits package.
If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email. Please make sure to check your email and spam folders regularly for correspondence. Applications may be reviewed, and candidates invited to interview ahead of the close date.
Customer Service Advisor - Part-Time (Mon, Wed, Fri, & Sat 8am-5pm) in Norwich employer: Bromford Flagship
At Gasway, we pride ourselves on fostering a dynamic and supportive work environment where our Customer Service Advisors can thrive. With a competitive salary and a comprehensive benefits package, we are committed to the growth and development of our employees, ensuring they have the tools and opportunities to excel in their roles. Join us in delivering outstanding customer service while enjoying a flexible part-time schedule that fits your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part-Time (Mon, Wed, Fri, & Sat 8am-5pm) in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gasway. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling difficult customers or resolving queries efficiently.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with Microsoft Office, especially Excel and Word. Share specific examples of how you've used these tools in previous roles to improve customer service or streamline processes.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Advisor position.
We think you need these skills to ace Customer Service Advisor - Part-Time (Mon, Wed, Fri, & Sat 8am-5pm) in Norwich
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! Use your cover letter to share why you love helping customers and how you thrive in a dynamic environment like ours.
Tailor Your CV:Make sure your CV highlights your phone-based customer service experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your responses are easy to read and get straight to the point—just like how we handle customer calls!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, just like how we aim to serve our customers!
How to prepare for a job interview at Bromford Flagship
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples from your past experiences where you resolved queries effectively, showing empathy and problem-solving skills.
✨Familiarise Yourself with the Company
Research Gasway and understand their values and services. This will help you tailor your answers to align with their mission and demonstrate your genuine interest in the role.
✨Practice Common Interview Questions
Prepare for typical customer service interview questions, such as how you handle difficult customers or manage multiple calls. Practising your responses will help you feel more confident during the interview.
✨Showcase Your Tech Skills
Since proficiency in Microsoft Office is a requirement, be prepared to discuss your experience with Excel, Word, and Outlook. You might even want to mention specific tasks you've accomplished using these tools to highlight your capabilities.
