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For Companies At a Glance
- Tasks: Provide exceptional support to customers via phone, email, and live chat.
- Company: Community-focused housing organisation in Dereham.
- Benefits: Full-time role with potential for hybrid working after probation.
- Why this job: Make a real difference by helping people with their housing needs.
- Qualifications: Strong communication skills, customer service experience, and IT literacy.
- Other info: Join a supportive team dedicated to making every customer feel valued.
The predicted salary is between 30000 - 42000 £ per year.
A community-focused housing organization in Dereham is seeking a Customer Service Advisor to provide outstanding support over phone, email, and live chat. You will handle various queries, especially related to housing and repairs, ensuring every customer feels heard and valued.
The ideal candidate should have:
- Great communication skills
- Customer service experience
- High IT literacy
This full-time position follows a three-week working pattern. A hybrid working arrangement may be available after probation.
Empathetic Housing Support Advisor employer: Bromford Flagship
Contact Detail:
Bromford Flagship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Housing Support Advisor
✨Tip Number 1
Make sure to research the housing organisation before your interview. Knowing their values and community focus will help you connect with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling queries over phone, email, and live chat, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your IT skills! Be ready to discuss any relevant software or tools you've used in previous roles. If you can demonstrate your tech-savviness, it’ll give you an edge in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Empathetic Housing Support Advisor
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with people. Use examples that showcase how you've made customers feel valued and heard in previous roles.
Tailor Your Experience: Don’t just list your past jobs; relate them to the role of a Housing Support Advisor. Mention specific experiences where you’ve dealt with housing or repair queries, as this will show us you understand the job.
Be Clear and Concise: We love clear communication! Keep your application straightforward and to the point. Avoid jargon and ensure your passion for customer service shines through without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Bromford Flagship
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the housing sector. Familiarise yourself with common housing issues and repairs, as well as the specific services the organisation offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As an Empathetic Housing Support Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional customer service. Highlight how you made customers feel valued and heard.
✨Practice Your Communication Skills
Since you'll be communicating over phone, email, and live chat, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and professional.
✨Get Tech-Savvy
With high IT literacy being a requirement, brush up on any relevant software or tools you might use in the role. If you know what systems the organisation uses, try to get familiar with them beforehand. This will demonstrate your readiness to hit the ground running and adapt quickly.