Bromford Flagship LiveWest is seeking a Senior WFM Analyst to lead forecasting, scheduling and capacity planning for our Customer Service Centre. You will turn data into insight, influence decisions and improve forecast accuracy using Genesys Cloud WFM.
Join a team focused on continuous improvement, operational performance and exceptional customer experience across BFL. You will work closely with operational leaders to optimise resources and drive improvements in workforce planning.
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Senior WFM Analyst: Forecasting, Scheduling & Optimisation employer: Bromford Flagship LiveWest
Bromford Flagship Livewest is an exceptional employer that prioritises customer experience and colleague engagement, making it a rewarding place to work. With a market-leading salary, flexible annual leave, and a commitment to employee wellbeing, you will thrive in a culture that champions collaboration and continuous improvement. As a Regional Director - Customer, you will have the unique opportunity to shape the future of services for thousands of residents while being part of a forward-thinking organisation dedicated to community-focused outcomes.
Contact Details:
Bromford Flagship LiveWest Recruitment Team
