At a Glance
- Tasks: Lead a finance team managing rent and service charges for a customer-focused organisation.
- Company: Join Bromford Flagship LiveWest, a leading housing provider in the UK.
- Benefits: Competitive salary, family-friendly policies, and health support.
- Other info: Opportunity for professional growth and collaboration across diverse teams.
- Why this job: Shape rent strategies and drive improvements that impact thousands of customers.
- Qualifications: Experience in finance management and housing sector knowledge required.
The predicted salary is between 42750 - 52250 £ per year.
Do you have experience managing finance professionals within a dynamic operational business? Have you worked within the housing sector and have a strong understanding of rent setting and service charge management in a regulated environment? Are you qualified, or experienced in accountancy and confident working with financial systems, data, and complex reconciliations?
Here at Bromford Flagship LiveWest, we're looking for an experienced Rent and Service Charge Manager to manage the Flagship rent setting and service charge function, ensuring customer charges are fair, accurate, consistent, and compliant with regulatory requirements. You'll play a key role in shaping our approach to rent and service charge management while driving improvements in systems, data quality, customer service, and financial recovery.
Location: Negotiable - occasional travel to Norwich required
Hours: Full Time with agile working
Contract: 12-month fixed term contract
WHAT YOU'LL BE DOING
- Lead and develop the Rent and Service Charge team, supporting both professional and personal development.
- Manage Flagship's rent setting and service charge function within the wider Finance team.
- Ensure tenant charges are fair, accurate, consistent, and compliant with policy and regulatory requirements.
- Help shape the Group's rent setting and service charge strategy.
- Monitor and improve understanding of the gap between service charge income and service charge costs.
- Drive continuous improvement across systems, data, and processes to enhance customer service and financial performance.
- Build strong relationships with stakeholders across Development, Assets, Housing, Finance, and IT teams.
Essential Experience
- Proven experience managing a team of finance professionals.
- Experience working within the housing sector, including rent and service charge setting in a regulated environment.
- AAT, ACCA, CIMA, ICAEW, (or equivalent) qualifications; or significant relevant experience.
- Strong knowledge of financial accounting systems and data reconciliation processes.
- Demonstrable experience implementing and improving financial systems and processes.
- A track record of driving performance improvement and operational excellence.
- Excellent stakeholder management and collaborative working skills.
Technical Expertise
- Strong financial and analytical skills with excellent attention to detail.
- Advanced computer literacy, particularly in Microsoft Excel.
- Confidence working with large datasets, financial systems, and reporting tools.
For full details on the role and its responsibilities, click here to view the Rent and Service Charge Manager - The Part I Play document.
WHY JOIN US?
This is an opportunity to take ownership of a critical finance function within a customer-focused organisation committed to delivering value for money and excellent services. You'll have the chance to:
- Lead a key team supporting thousands of customers.
- Influence rent and service charge strategy across the Group.
- Drive meaningful improvements in systems, processes, and customer outcomes.
- Work collaboratively with teams across the business.
- Continue developing your technical, leadership, and sector expertise.
WHAT WE OFFER
- Competitive salary - £43,514.00 per annum
- Family friendly policies
- Health and Wellbeing support
- Full benefit details depend on office location.
HOW TO APPLY
To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.
Important information
- Closing Date: 29th September 2026 (Midnight)
- First Interview Date: 9th October 2026, King Street - Norwich
About Us
Bromford Flagship Livewest. By joining us, you become part of one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.
Rent and Service Charge Manager in Norwich employer: Bromford Flagship LiveWest
Bromford Flagship Livewest is an exceptional employer that prioritises customer experience and colleague engagement, making it a rewarding place to work. With a market-leading salary, flexible annual leave, and a commitment to employee wellbeing, you will thrive in a culture that champions collaboration and continuous improvement. As a Regional Director - Customer, you will have the unique opportunity to shape the future of services for thousands of residents while being part of a forward-thinking organisation dedicated to community-focused outcomes.
Contact Details:
Bromford Flagship LiveWest Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rent and Service Charge Manager in Norwich
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✨Tip Number 4: Apply Directly on Company Websites
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We think you need these skills to ace Rent and Service Charge Manager in Norwich
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
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How to prepare for a job interview at Bromford Flagship LiveWest
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Bromford Flagship LiveWest.
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Familiarise yourself with Bromford Flagship LiveWest's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
