Area Nightshift Manager (Permanent) in Norfolk, Norwich

This is a pivotal leadership appointment where customer experience, colleague engagement and place-based strategy sit at the heart of success. Shape the future of customer experience in our communities. As our Regional Director - Customer , you will be the leading customer voice within the region, driving the delivery of outstanding services while shaping the future of our customer and colleague experience. This is a highly visible leadership role, responsible for translating our organisational vision into a customer-focused regional strategy that delivers excellent outcomes for residents, colleagues and communities. You'll build on strong existing foundations, ensuring our services continue to evolve to meet changing customer needs while maintaining the trusted relationships already established across the business. Working alongside Heads of Service and senior leaders across Housing, Property, Compliance and other business areas, you will champion a culture of collaboration, accountability and continuous improvement. Regional (Candidates should be based within the region or demonstrate exceptional knowledge of the local communities, demographics and housing landscape) Hours: Full Time - 37 hpw - Monday to Friday Contract: Permanent Benefit Package: using customer insight, operational performance data and local knowledge to shape priorities and drive continuous improvement. maintaining and strengthening trusted relationships with Heads of Service and other senior stakeholders across the business. building strong relationships with local authorities, community organisations and strategic partners. ensuring services remain compliant, efficient and aligned with organisational objectives and regulatory requirements. significant senior leadership experience within housing or a similarly customer-centric and regulated environment. a proven track record of developing and successfully implementing customer, operational or service transformation strategies. strong commercial awareness and experience managing significant operational budgets. a genuine passion for customers, communities and creating services that make a meaningful difference. the credibility and relationship-building skills to continue the excellent partnerships already established across the business. deep knowledge of the region, its communities and demographics, either through living and working locally or through extensive professional experience within the area. For full details on the role and its responsibilities, click here to view the Regional Director - Customer - The Part I Play document . Through strong performance, financial resilience and a clear commitment to investing in homes, communities and services, the organisation is delivering meaningful improvements for customers while continuing to grow and evolve. As Regional Director - Customer, you will have the opportunity to build on this success by shaping the future customer experience across the region. Working at the forefront of strategic change, you will help ensure that every decision reflects the needs of customers and communities, creating services that are locally responsive, colleague-led and truly customer-focused. fully flexible annual leave agile working family friendly policies health and wellbeing support To apply please click "apply online" below. Closing Date: 20th September 2026 (Midnight) Interview: We operate a three-stage interview process designed to provide both you and us with valuable insight into the opportunity, ensuring a strong alignment of experience, values, leadership approach, and long-term aspirations. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.