At a Glance
- Tasks: Support residents in sheltered housing, helping them thrive and feel at home.
- Company: Join Bromford Flagship Livewest, a leading housing provider focused on community.
- Benefits: Competitive salary, excellent benefits, and the chance to make a real difference.
- Other info: Opportunity for personal growth and community engagement in a dynamic environment.
- Why this job: Be a trusted presence, making a positive impact in people's lives every day.
- Qualifications: Strong communication skills and a passion for supporting others.
The predicted salary is between 28551 - 28551 £ per year.
We're thrilled to offer this fantastic opportunity for an Independent Living Officer here at Bromford Flagship Livewest, supporting our tenants in and around Ipswich. At Bromford Flagship Livewest, we believe everyone deserves a safe, secure place to call home—and we’re on a mission to solve the housing crisis in the East of England. We’re not just about homes; we’re about people, communities, and helping individuals live independently with confidence and dignity.
As an Independent Living Officer, you’ll be at the heart of one of our sheltered housing schemes, playing a key role in supporting our customers to thrive. This is a highly visible, people-focused role where you’ll build meaningful relationships, provide practical support, and create a positive, welcoming environment for residents. You’ll be more than just a point of contact—you’ll be a trusted presence, helping residents navigate their tenancies, access services, and feel truly at home in their community. If you’re passionate about making a real difference and enjoy working in a role where every day brings new opportunities to support others, this could be the perfect role for you.
Location: Ipswich and surrounding areas
Hours: 16 hpw
Contract: 6 month Fixed Term Contract
Salary: £28551.56 FTE per annum (Actual £7137.74)
What You’ll Be Doing
- Acting as the first point of contact for customers within the scheme
- Welcoming new residents and helping them settle in
- Providing advice and guidance on housing, tenancies, and available services
- Identifying safeguarding concerns, health & safety risks, and reporting issues appropriately
- Supporting residents’ wellbeing by signposting to relevant agencies and services
- Maintaining accurate customer records and sharing information where needed
- Promoting tenant engagement and encouraging resident participation
- Assisting with the smooth day-to-day running of the scheme
What You’ll Bring
- Strong communication and interpersonal skills
- Excellent customer service and record-keeping ability
- Knowledge of issues affecting older people and how to access support
- Ability to prioritise workload, problem-solve, and work independently
- Experience within a sheltered housing or similar environment
- Basic understanding of housing services
- GCSEs (or equivalent)
- Full UK driving licence
Please see the attached Independent Living Officer - The part I play for further details on responsibilities and requirements.
What We Offer
- The opportunity to make a real difference to people’s lives and local communities
- Exposure to specialist knowledge within housing and community based services
- Strong partnership working across the organisation and with external agencies
In return for your experience and commitment, we offer a competitive salary along with an excellent benefits package.
How to Apply
To apply, click below and upload your CV (PDF format), along with a supporting statement explaining why you are the right person for the role.
Important additional information
- Closing date: 10th June 2026 (Midnight)
- Interview date: TBC
- No agencies please.
About Us
Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.
Independent Living Officer in Ipswich employer: Bromford Flagship LiveWest
Bromford Flagship LiveWest in Wolverhampton is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from a supportive environment that fosters professional growth, with unique opportunities to engage with cutting-edge AI technologies in QA. The company values its team members, providing them with the tools and resources needed to excel in their roles while ensuring a healthy work-life balance.
Contact Details:
Bromford Flagship LiveWest Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Officer in Ipswich
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Bromford Flagship LiveWest.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Bromford Flagship LiveWest!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Bromford Flagship LiveWest, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Bromford Flagship LiveWest or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Independent Living Officer in Ipswich
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Bromford Flagship LiveWest:Before hitting send, make sure to tailor your application specifically to Bromford Flagship LiveWest! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Bromford Flagship LiveWest
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
