At a Glance
- Tasks: Support and coach residents to manage their homes effectively while building community relationships.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Flexible work style, competitive salary, and opportunities for personal development.
- Other info: Enjoy a dynamic role with a mix of homeworking and field visits.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Operational patch: Cirencester and surrounding areas
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes
Other requirements: Full driving licence and access to a vehicle
If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team.
As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.
Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.
Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as escalate any property maintenance issues.
To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations.
This role is full time and subject to an enhanced DBS check. You’ll travel to and from surrounding areas as required. Regular home working is available.
You will be someone who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Has access to a vehicle and a full driving licence
Why Join Us?
By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group.
Application details: The closing date is Wednesday 18 February 2026.
Neighbourhood Coach in Cirencester employer: Bromford Flagship LiveWest
Bromford Flagship LiveWest in Wolverhampton is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from a supportive environment that fosters professional growth, with unique opportunities to engage with cutting-edge AI technologies in QA. The company values its team members, providing them with the tools and resources needed to excel in their roles while ensuring a healthy work-life balance.
Contact Details:
Bromford Flagship LiveWest Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Coach in Cirencester
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Bromford. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of a Neighbourhood Coach. We want to see your passion for helping others shine through!
✨Tip Number 3
Showcase your skills during the interview. Use real-life examples to demonstrate your resilience and customer-facing experience. We love hearing about how you've made a difference in people's lives!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows you’re genuinely interested in the role. Remember, we’re rooting for you!
We think you need these skills to ace Neighbourhood Coach in Cirencester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people in your application. Share specific examples of how you've made a positive impact in previous roles, especially in customer-facing positions.
Tailor Your CV:Make sure your CV highlights relevant experience in housing management or similar fields. We want to see how your skills align with the role of a neighbourhood coach, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be personal, share your story, and explain how your values align with ours at StudySmarter. Remember, we love a good narrative!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details.
How to prepare for a job interview at Bromford Flagship LiveWest
✨Know Your Patch
Before the interview, familiarise yourself with Cirencester and the surrounding areas. Understand the community dynamics and any local issues that may affect housing management. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a neighbourhood coach, you'll be working closely with customers. Prepare examples of how you've successfully built relationships in previous roles. Highlight your ability to handle difficult conversations and demonstrate empathy, as these are key traits for this position.
✨Demonstrate Resilience
Be ready to discuss situations where you've faced challenges or setbacks. Share how you managed your workload effectively while maintaining a positive attitude. This will illustrate your tenacity and ability to thrive in a busy environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the support available for neighbourhood coaches and how success is measured. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
